The view of the hotel is really nice - it was a little cloudy when I stayed, so I could not really see Mt Fuji, but you can see mountains + the golf area. What I was unsatisfied is the service. First, don't expect anyone to help with your luggage. Second, the room was not ready when I checked in at 3pm. The cleaning staff was very apologetic about this, and they finished cleaning in 10 minutes or so, but I don't

Wonderful experience with this onsen hotel. Enjoyed the tranquility.

The hotel was amazing! Just driving to the guest house to check in, we saw Mt. Fuji. The staff during check in were so friendly and kind. Our room was magnificent! It was huge! The in room open air onsen was so wonderful. We could see Mt. Fuji as we relaxed in the onsen. The hotel was really clean and well maintained. We loved our stay, and wish we would have booked more nights at this awesome resort.

We stayed a night for leisure at the private house with osen inaide our room. Excellent dinner set and buffet breakfast. Highly recommend.

Not a good value. Extra charge for modifying the dinner menu. Not convenient for hot spring. Expensive.

The property is huge but our unit was very nice and cozy. For a unit with a hot tub there were not enough towels. There is not a phone either so you can’t call anyone if you have any issues or requests. We were only there for one night so it was okay for a short stay.

The hotel is a little dated but still in a good condition. The room is roomy and the private onsen with balcony is nice. Though the room is dusty due to the air conditioner and it is dark. Food: delicious but not a lot of chiice. You get what you need.

Amazing and beautiful hotel. We got the Mt.Fuji view but didn’t get to see it because it was cloudy and rainy when we stayed. The dinner was not what I had expected for the price we paid. But the breakfast buffet was worth it and much better! I will stay there again for the private onsen and golf course in the future. Shared public Amenties with the Marriott which we had no idea but good to know in the future. The shuttle bus was convenient.

The room was amazing and so the onsen. It was very clean and well kept. We didn’t like not being able to walk the town and surroundings

So relax , staff so kinds , food was great ! golf was wonderful.. I will be back

Front desk gave me wrong map and point me to the wrong building for breakfast. I reserved a room for three people to stay and there are only two sets of towels inside the room. No international adapter for foreign traveler to use.

Hard to get around without your own vehicle;hilly and not walkable. Also, I had a course dinner at Fuji restaurant which was poor at best and there was no other option. The lodging and the service by the staff was great though.

Very spacious room with private onsen at an affordable price. Nice half board at the restaurant with Mt Fuji view. Check in was a bit troublesome as you have to go to the guesthouse at the far end which is a bit of a distance from our hotel room. But it's walkable and got shuttle bus. You can use onsen at other property in that area too.

Beautiful area. Rooms with private onsen are fantastic. Great view of Mount Fuji beyond the trees in the room I stayed in. The drive up to the facilities is amazing. Amenities are great and shuttles/busses exist but it would be difficult leaving the area without a car. The facilities cover a pretty large area up a mountain which is something to note. Zero complaints for my stay, everything was fantastic.

Spacious room with excellent view.

It's a very large property with separate buildings spread around a golf course. Our room had a private hot spring and a view of Mt Fuji. But the tatami room had no chairs, so don't choose a room like that if you're not flexible enough to sit on the floor. But the staff moved us to the adjoining Marriott building which seems to be the same company. We lost the private hot spring, but were much more comfortable there. The staff were very helpful.

Make sure to eat before checking in if coming late, as only dining option was Marriott hotel, which was average but expensive!

The main building where concierge and where breakfast/dinner is served is very far from the rooms. You always have to take a shuttle back and forth. The best part was the private onsen in your suite which was the main reason why we booked this place. Very far from the nearest subway but they had a shuttle pick you up.

located at a hilltop . nice country club with spacious rooms .

Nice private hot spring with Mount Fuji view although only the mountain top. Breakfast reasonably good.