Filthy room

Did not meet expectations

I could not make my check-in and when tryingbto call and talk to somebody about it for 3 hours noone answered. I ended up with alternat place to sleep and wont even get reimbursed f.iinconvenience!!! Don

The floors were very dirty , only had 1 roll of toilet paper and had to ask for another one , it was spacious but overall dirty , not well maintained holes in the walls , shower curtain was not sturdy , fell off once. Only had batteries in one remote for 2 tvs. Light in kitchen did not work

Stopper for tub didn’t work and there was roaches in the bed

Mg was very helpful and I have been booking for a while

Room had dead bugs in it; there was no remote for tv; and none of the lights in the room worked.didnt end up staying longer then 5 minutes.

Room was dirty, the floor had not been cleaned for some time

More Clean de roon.

Staff is excellent Prompt polite

Great overall stay for the price, staff was super friendly and attentive. Room can be cleaned better, floors were filthy, as soon as we got in the room and kids took of there shoes and walked a bit feet got black on the bottom, a sheet on the bed had stains. Overall it was pretty good and comfortable stay

Property pictures do not match the place upon arrival

Not clean, & needs updating badly

The staff was kind and professional. The security likewise was pleasant and kind. The stay was extremely a goodnight rest.

Good for the price Staff very nice and extremely helpful

When we arrived they were still getting the room ready even though it was check in time. They forgot toilet paper and trash cans. We found a beer can in a drawer. And we saw a few roaches. I am not sure if that is a location thing or the hotel. It is also located in a bad area. There are al lot of transients on the area. Did not feel safe. The office lady was nice but over all I definitely would not recommend this hotel.

My Granddaughter and I spent 08/14 - 08/18/2023. The Owners/Managers were so kind and helpful. I use a cane and couldn't make it up and down the stairs over and over so they put us in a great room right by the office. The room was comfortable and clean, bed was great. As others had posted about dirt, mold, smells, insects... We experienced NONE of these problems. The pool area was clean and the water was amazing and relaxing from the days of over 100 degrees. I left a couple of items in the room by mistake and the lady called me while I was going through TSA to let me know. I'll send her money to mail the items. I look forward to visiting this location again since my other granddaughter is stationed at Fort Sam for the next year.

The staff here is truly wonderful and very helpful. I had set the wrong dates for my stay for July and they pointed it out, instead of telling me to leave, they gave me a room and said to contact hotels.com to fix it and once it was done I would be fine. I very much so enjoyed my stay. The room was big and clean and although next to the high way, relatively quiet.

Do not book any rooms here because they have roach and mold bathrooms, and the worst thing about this place is that they do not clean their bed sheets or clean their bed sheets after new guests arrive. I found other people's hair and this place is filthy.

Most of the staff was very friendly, first time in San Antonio and was told I had to go to H‑E‑B before we left and so glad we did. Also very quiet for being right next to Air Force base. And pool was clean.