Overall Ratings & Reviews Grotta Palazzese Beach Hotel

Not a 5 star hotel at all. A motel for a ridiculous price.

This hotel claims it is five star, more like 3 Star. Great location and that's it. Staff need more training, when you ask for anything, their go to answer is "Sorry No" It started at check in, we had to carry our own suitcases from our car to the hotel, we were given the wrong WIFI password and thigs just deteriorated from her. Breakfast, is minimal, there is no bar so you cannot even get a pre-dinner cocktail! most of the staff were terse, they look like they are bored and when you ask for anything, it seems to be a chore. My wife and I stayed for five nights and were very disappointed

The property is stunning. Somewhat far from poligiamo a mare, must drive to it, it was a busy weekend and we couldn't find parking in town. Our room was beautiful, the a/c didn't with, they have is another run, the outlets didn't work. I am thankful for their efforts.

Pros: spacious room, modern bathroom, great terrace with hot tub, nice sandy beach, quiet, can reserve at the Grotta restaurant, helpful English speaking staff you can contact via WhatsApp. Cons: poor air conditioning strength - room never got below 26C, warm mini fridge, no beers in fridge, no coffee in room, small breakfast buffet, best order directly from kitchen. No shuttle to other hotel in town but those guests can get a shuttle to the beach and you can’t even sit in the empty leg back to town. Expensive taxis - €50 for a car to Monopoli, tuktuk slightly cheaper but still expensive, uncomfortable and unsafe. No hotel pool but there was a pool in the old hotel before they took over. No gym. The beach is nice but not private and exclusive to the hotel, shared with another hotel and beach club. Avoid Italian school holidays as very crowded with noisy children. Hotel room was high tech but in all the wrong areas - I don’t need an iPad to control lights, I want good air con, a cold fridge and a coffee maker. I like a nice spacious shower but no need for a huge rain shower with 5 settings - put a double sink in the bathroom and hooks for towels. Cleaning seem to miss small toiletries like I used cotton pads every day but they were never replenished every day after they had seen I had used them even after I asked for more the first day. It’s like they had ambitions for design but ran out of money. We might stay again for the right price, at the right time and hire a car.

Excellent beach resort and location. Staff was very attentive both within the hotel and beach side. Easy to get downtown with 10 minute Tuk Tuk ride.

Really nice property. If considering to be a 5 star property, feel that the staff need to be more warm and friendly.

Friendly staff, upgraded tastefully decorated, beach is clean, staff is very attentive

Clean, beautiful and serene! Beach was also fantastic!!!

Resort was clean, access to the private beach with chair and towel availability. Upon check in we were informed that the hotel was not the same as advertised with a cliff side dining experience however it was at the sister hotel and reservations and rail seating was priority to us as hotel guests. The town of Polignano A Mare was easily accessible from the resort and transportation was arraigned by the front desk.

Wonderful and modern

From the personalized greeting as we entered the property, to being welcomed as we parked. Every step of the reception process was exceptional and professional. Check-in was quick Rooms were outstanding The view is priceless The complementary shuttle between the hotel and downtown, whether you’re visiting the restaurant, or just spending time exploring.. the shuttle service was an unexpected bonus Every time we returned to our rooms, they had been reset cleaned and organized, as if we were arriving for the very first time Super professional staff, I am looking forward to the next visit already!

Beautiful Views Great entertainment Good food Delicious Wine

This is an absolutely beautiful property with a private beach. The rooms are newly renovated however they are basic and the shower was tiny.

The beach at this property is not private. They share this beach with the adjoining beach club and it was incredibly busy.

We stayed in the city the first night and then came to stay at the beach the next 2 nights. I called to arrive early since we had to check out of our city hotel. Alberto answered and said he would try to arrange this although checkin was at 3pm. Alberto called back shortly afterwards and said they could accommodate an early check in. When we arrived, Alberto greeted us, checked us in quickly and then showed us to our wonderful room. We had some concerns because some of the reviews mentioned air conditioning issues. Our room was very clean and the AC unit was fairly new. The air conditioning worked great. Giusepe from the restaurant was extremely helpful and accommodating. We had incredible breakfasts and really excellent dinners. One night we had dinner at the Grotto restaurant at the sister hotel in the city. The shuttle was free since we were staying at the sister property. The restaurant view and food at the Grotto in the city was expensive but well worth the visit. The food, atmosphere and service were impeccable. At the hotel, the service was perfect. Great beach, views and service. Free water was provided which is nice when you are at the beach and hotel in Europe. The sunrise and beach view were amazing. We extended another night. The morning we left, the staff put together a wonderful breakfast for us to eat on the train to Naples. We will remember the service, views, accommodation and atmosphere until the next time we come!

Perfect beach! Comfortable bed. And great service!🌟🌟🌟🌟🌟💫

We were traveling with 2 other families. One family had to cancel last minute because her cancer came back and she ended up in the hospital doing emergency radiation. The hotel was so unaccomodating and refused to refund them. All they offered was “Their policy”. I would never stay there or recommend it. Not to mention there’s no pool and the beach was full of kids. There was some sort of summer camp going on.

Customer service was terrible. Didn’t clean our room. Paid for the most expensive suite and AC was broken. Hardly any accommodation was offered other than a fan in the room. The manager promised to call us to rectify the situation and never called, also ignored our call when I tried to reach him. Zero amenities. Claims their beach is private but it is definitely open to the public. Our private jacuzzi had green/yellow algae stains so it definitely was never cleaned or treated. Overall awful experience for how much we spent. Limited staff. Had to ask for service at the beach and remind them to bring us our complimentary waters. Honestly nothing good to say, so disappointed.

tranquil beautiful relaxing right on the beach

We came to the hotel and the deluxe room are simply cheapest motel for $50 then we upgrade $1100 a night to the suite. Suites Recondition was not working in every room. There are moving us from one room to another, but still AC is not working. The manager is not in his place instead of helping and resolve the problem. He was clawless. Be careful outside on the steps to the beach because it’s slippery and people falling down.