Overall Ratings & Reviews Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Good service, good foods and staff are friendly

Good service, good foods and staff are very friendly!

Excellent stay. I am giving Ziva Adults 5 stars only because the competition in all inclusives is generally weak. I’ve stayed up and down both coasts of Mexico for almost 30 years. While Ziva definitely has room for improvement it is superior to the other all inclusives. Especially when comparing to the larger all inclusives. I find the smaller, boutique all inclusives to be better than the larger ones. Why did I like Ziva? Outstanding service. The staff are fabulous! Tip these people well. They are awesome. The beaches. The beach to the left of the lighthouse might be the nicest beach on the Cancun hotel strip. The adults only rooftop pool is wonderful. Great views. The drinks are strong. Lots of good brands of liquor available. The food is better than at most all inclusives. Great variety at the breakfast buffet. Don’t expect dining on par with the best restaurants in North America. You won’t find that at any all inclusive. But, the food is fine. One downer is that because they don’t accept reservations, there can be a long wait. They have no system to be able to tell you how long the wait will be. This is unacceptable and needs to change. It also would be nice if they offered more than one adults only restaurant. They advertise kayaks and paddle boards being available for the guests. I own two boards and always board at whatever resort. Well, their one and only board had no fin and looked like it had survived the Mexican revolution. But, all things considered, I’ll be back

The property is advertised as adults only. While this may be true as far as the turquoise building, it is not anywhere near adults only in any other areas of the complex. It is an attempt to market the property to those who do not want to be around kids. The hotel building does not qualify the property to list as adults only. its misleading on purpose.

This was the best experience ever. My husband and I went for my birthday and had an amazing and wonderful time!! Everyone was so courteous, generous, and kind. Their bestie of love by placing their hand over their heart when walking by or near you was so amicable. Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!

Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.

This is my 5th or 6th time going to a 5-star rated all-inclusive resort in Cancun Mexico, and actually my second time going to Turquoize at Hyatt Ziva Cancun (last time was 2 years ago). For reference, our room was "Sky Ocean Front Master King" so not the cheapest option. No arrival champagne or drinks for us which I find is pretty basic starting point at most resorts in Cancun (although some do seem to get it so unsure selection criteria). Out of all these times it was my first time getting food poisoning despite taking the usual precautions. Had very bad food poisoning that lasted 2-3 days, after eating at their Moongate restaurant regular menu. Mentioned it to them during check-out and they didn't seem very concerned by it and seemed dismissive of the feedback. I don't think they even bothered reporting or writing it down. Maybe we got unlucky but I'd try my luck elsewhere - why risk it. Concierge service through WhatsApp is convenient though. And their facility is clean aside from the washrooms closest to the main pool.

Great place to stay! Loved it

Clean and quite.

All step very friendly and nice.

Everything was awesome except pool cloeses little early than i thought

Visited Cancun for the first time for an all-inclusive experience. What you see is what you get and more! Everything was flawless from our check-in to our check-out. The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service. We highly recommend …. :)

Unfortunately the weather for 5 of the 7 days we were there was rainy, very windy, uncontrollable! But we were not informed of the use of the spa indoor pool; a person we met on our last day told us how that was a saving for them during the bad weather. This was our 4th stay at this resort, we found the "adult only" applied only to our hotel, not to any of the pools. The cabanas seem to get preferential service so we went to the bar to get our drinks. We were disappointed in what appear to be corporate changes in policy. We were told none of the pools were heated, not Hyatt policy. The one by Turquoise always was and is one of the reasons we have come back. It was heated, at least the last couple days. I am a lap swimmer making that very important to me. The upstairs bar and infinity pool are fun and a nice perk but the wind was howling and made it not a good spot...again, mention of the indoor spa pool would have been good. The spa coupons were confusing. Upon asking what it cost for a specific treatment, I was given a coupon listing bundles. It was a good break, all staff were nice and friendly but needs a bit of tweaking.

nice service

Friendly staff and a good view from the room

Everything was absolutely amazing. The resort was amazing and beautiful. The service was excellent. The whole staff on the resort always was kind and respectful. We enjoyed ourselves tremendously. We also did 3 excursions which all were amazing and included transportation. The food was good. I recommend Tradewinds or Lorenzo’s for food.I highly recommend this resort. We will be coming back here in the future. Thank you again to all the staff that made our honeymoon one to remember!!

I loved the services I received from the staff. They were so loving and kind and super attentive. My butlers Diego and Dario were superb. So I have to give credit to miriam who always made sure my room was super clean and meet. I have traveled many places the last 15 years and by far turquoise Hyatt has the best quality services amenities and Food. I will definitely come back and I will recommend everyone I know to stay at the Hyatt Ziva.

The bulter service was fantastic. My bulter Liliana was very helpful during my stay. The decoration she provided for special event was fantastic. The food quality was incrediblly good and there was a great variety of options to choose from. Truly recommend!

Love it

I loved my butler services. It was my 10 year anniversary I arrived with my room decorated Oscar and Rubelsi were amazing they did everything I asked and made my stay amazing. Oscar made dinner reservations and Rubelsi ran the hot tub for me just the little things they all were so good. I paid for a cabana on the beach and Briyette gave us the best facial and massage she was the sweetest ever so awesome she deserves a raise she is top tier. Overall my trip to the spa and the resort was just amazing I started to cry on my last day I did not want to leave.