An historic building in a great location, to be sure. But if I have to be honest, it was my worst sleep in 2 weeks of travel. The A/C was ineffective and recurring sounds of police or other emergency vehicles through the night ruined what could have been a very nice stay. We may have been upgraded to a larger room but the bathroom was minuscule and could accommodate one person only. Breakfast was fine but pricey. Would not stay here again.

Restaurat,very good dishes and services

We chose to stay at The Franklin for our wedding, and despite the friendliness of the staff, there were a few instances where the hotel did not meet expectations. Firstly, the lack of option to check-in early despite advance notice was somewhat inconvenient, secondly my partner was promised a Prosecco and chocolate board on arrival, but there was no Prosecco. Thirdly, the sound on the floor above us was constant and led us to believe that we were sleeping beneath a hallway with constant footfall. This resulted in an extremely tired bride the next day. None of it felt particularly “luxury” aside from the nice toiletries, but having stayed in many other luxury hotels we will not be returning in a hurry. It’s a shame as they really ought to create memorable experiences for important life events.

Beautiful hotel!!

Fantastic chic hotel. Lovely room with everything needed. Friendly staff, super breakfast and perfect location near Hyde Park, Harrods and underground.

The bath/shower was not the best. I had to take a video of the shower head, only about 1/3 of the shower jets were operating. I showed the video to the desk staff and asked to have it looked at. Later that day I was told it was addressed but when I turned the shower on only about 1/2 of the shower jets worked. I never had a proper shower and never felt clean.

Elegant, comfortable, with attentive service.

Professional & friendly staff Great location Room is clean Bed B is comfortable

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

Great service

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.

Very friendly staff

Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing

Fantastic staff

Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.

Great staff, great location

The staff was very helpful and treated us like a royalty.

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!

Beautiful boutique hotel on a quiet street just steps from the V&A and natural history museums. Very close to the S. Kensington tube station. High end shopping abounds. Very comfortable rooms and excellent customer service. Would definitely stay again.