Overall Ratings & Reviews The Franklin London - Starhotels Collezione

The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛

We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge

A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.

The hotel was beautiful and the staff was helpful and kind

They had private events for three nights where the lobby was packed and very little security. We witnessed a robbery outside the hotel (a suitcase being stolen from a nearby hotel). I found men workers in the women bathroom with no signage on door that they were in there. Ran out of fruit for breakfast

Beautiful street and very well appointed hotel

The hotel amenities, restaurant, service, location to shops, and museums is a rating of six (in a scale of 1-5)! The restaurant is managed by a Michelin rated chef and his menu is outstanding. The waiting staff (led by Stephanie) is attentive, efficient and friendly, esp. Neusa. The concierge was informative and willing to help in several regards.

Location,location and location

nice property

The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again.

The hotel is so convenient to great shopping and the park. It is modern and there is a real sense of luxury.

I wish i could give a 5-star review, but unfortunately, this is not the case. i do not like to be prejudged on the arrival to the hotel. The welcome was awful and rude which left a bitter taste. I wish we left straight away but it was our wedding day and we had an evening party to attend...not ideal scenario. The following day we had a note posted under the door addressed to my name accusing me of smoking because they smelt smoking in the corridor....even though the lovely chap at the door saw me going out for a smoke number of times .This explains me hearing someone near our door couple of times. The housekeeping was very nosey when we asked for coffee and looked inside the room as trying to catch us out. But instead should have been doing her work as a room was far from clean, just looking at the fire alarm which was covered in a layer of dust was enough. And all of this would have been not important if we had great service and felt welcome. Whilst checking out i saw the service given to other customers arriving by different members of staff was totally different to what we received. When I complained, the house manageress was very apologetic and polite and offered to pay for our taxi ride. Which was very kind. But i would not recommend this hotel because it truly left a bad taste and ruined our special day. Very, very sad

The Franklin Hotel London is an absolute gem! Nestled in a quiet Knightsbridge enclave, it exudes elegance and sophistication. The decor is stunning, service impeccable, and the ambiance intimate yet luxurious. Every detail, from the plush rooms to the exquisite dining, is perfection. A true five-star experience—highly recommended!

Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!

Fantastic hotel and service

lovely staffs, home warming welcome

Had a great time

Hôtel was nice and staff were also very helpful thank you

Sensational hotel, International competence and service. My GF and myself have a new favourite in London and this is it. (we are from London)