Overall Ratings & Reviews Home2 Suites by Hilton Houston Willowbrook

Stayed for a week in the 1 bedroom with my family (including a kindergartener). The space and layout were great, with nice natural light in the living area. Fitness room was in good shape, with treadmill, elliptical, recumbent bike, and weights. There is a P.F. Chang's within walking distance, and this place is a bit quieter and nicer than some of the other suite type hotels nearby. My daughter loved the pool. Area seemed safe. One caveat is that we came back the next week for just one night, booking directly through the hotel, and that room had quite a few broken things and a very loud AC. So not all rooms here are equally good.

I didn't like the customer service. The sanitation and the lack of hot water.

The bathrooms have been mostly updated but the rooms need some TLC. The beds are very old and the I wouldn’t get near the couch. For some reason the curtains are electric, and broken… so we had parking lot lights beaming in our room. Room was spacious and had a nice work space and kitchen.

Good location, but it is very run down and needs a lot of updating. Will not stay there again.

I re quested a double bed room , and the hotel called and told me that you had overbooked them and they only had a room with a king bed and a sofa. One member of my family woke up sore for sleeping in the sofa. Who's fault was it I don't know. I won't book that hotel again.

It was awesome the staff was so kind and my puppy even enjoyed his stay

Staff were super friendly, helpful and it was clean. Will definitely recommend to anyone!

Everything was great

I liked all the amenities and overall cleanliness, but at the same time the sofa in my room had dirty spots on it and there were spots on the run between the beds. Although the bedspeads were both white in color, they didn't match. The cleaning crew didn't restock the shampoo. The lobby has great flow, but the couch needs refiburished as it's wore down to the foam. Due to the above mentioned, i couldn't give a score of a ten, but enjoyed all the amenities!

It has everything for a 2 nitestay

Had a prepaid reservation. Hotel gave my reservation to another party. When I arrived near 11 pm they said they had secure a reservation at another hotel. However it was only one queen bed and a sofa bed I’m traveling with 4 adults. Had to secure my own room at a third hotel.

I liked that the property was close to restaurants. I did not like that there was a brown stain on the sheets that looked like old blood stain, that was really gross. Would not stay again.

So a previous stay in home 2 suites (3/25/25) I was kept up all night due to someone on the 2nd floor (my room was ground level) was playing human bowling until it either stopped or I was so tired I just fell asleep. So that was my first experience, then for this stay (3/26-3/28) I noticed the hot water in the shower was warm but not hot…probably 90°F-100°F, which normally I would’ve just not said anything and gone about my day & I honestly thought maybe it was just due to the hotel being at capacity & it was late & maybe the hot water was run out due to the fact that there were a lot of people there. But when I woke up in the morning (3/27) it still wasn’t hot. So I mentioned it to the staff thru a text message that they sent me asking about my stay. To Shelby’s credit, she immediately rectified the situation by getting me another room for my last night. Which I was grateful for. However, when I got everything moved over & got back from getting dinner, I walked in to my air conditioning units blower motor making a terrible high pitched noise. I’m a Senior HVAC Technician/Engineer, so I thought about grabbing my tools & just fixing the issue, but didn’t. So overall, the people at both locations were very helpful & accommodating, but I wasn’t quite able to relax or get the rest I needed. I will be returning back to the area next wk & will need somewhere to stay & I like this style of hotel. But I’m unsure that it will be worth it for the cost of the hotel unfortunately. Thanks

The room was not bad, but we had no hot water in the shower and the phone in the room didn’t work. We were so tired after a long work day we decided it was not worth addressing the situation issues. Oh and well before 10 the housekeeper knocked on our door to ask if we were checking out. This was on our checkout morning. Don’t they have a list?

Nice, spacious, and clean hotel . Staff are friendly . Breakfast is ok.

No house keeping in 3 days

Nice stay for my family after a day of baseball.

Staffers were very kind

Yes, the staff were very nice building fairly clean however, there were cockroaches in the microwave and in the bathroom staff offered something off of the snack stand to accommodate us and the manager was supposed to meet with us and never did

Comfortable,clean and great service. My only gripe was the overly loud A/C unit in room 219, Made it hard to sleep.