Overall Ratings & Reviews Schooner Hotel

We had read that the hotel was being refurbished by new owners, but felt that our room, whilst clean, was unfinished. There was no toilet roll holder; the en-suite door frame had been primed but not painted; areas around the window needed decorating; a strip of new coving was not properly fixed to the ceiling and there was a strange plastic tube with a tissue stuffed in the end running across the top of the window. Personally we also disliked the laminate flooring and the fact that the window (ground floor, street facing) had only vertical blinds and no curtains. All that being said, this room was at least 40% cheaper than anything else in the area for the one night that we wanted and clearly some work had been done as the en-suite looked new with quality tiling, and the ceiling looked new.

Are you in the mood for a depressing seaside hotel with black mold, electrical wires draped over furniture, filthy towels and public hair in the sink? Well then - do I have the place for you! Did I mention the front desk staff is oblivious to your suggestions to clean the room and make it habitable? If all of the above is not what you are looking for then just search for hotels with more than one star.

Both hotel and room was not as advertised on website except for beer garden. Staff not friendly. Room was down a number of corridors and doors all of which were in poor repair. Room was not of a good standard and felt more like a hostel. I did not stay and booked alternative accommodation in the village as apart from the standard of whole hotel being poor, i did not feel safe as a female on my own

Toilet did not flush, this was reported but no the problem was not remedied. Other guest were noisy , exacerbated by banging from the fire door whenever anyone moved along the corridor. Rooms were not very clean.

Fairly good if you want a well priced decent bed for the night, perfect we stayed whilst playing golf in the area. Pretty good to be fair

Hotel was clean, spacious and quiet. In need of decoration. Owners say they have taken over hotel and are in process of redecoration. Was quiet and peaceful.

Understanding the hotel is in a 400 year old building and not wanting to sound like an entitled American. The hot water didn’t work none not a drop, that being said the beds sucked felt like I was on a box spring. Now that said the staff was grate and the food was good the location is amazing. We did however have a grate view of the roof top with old broken ironing boards and an old painting that was crumbling in the rain. The place has issues and not at all worth the price we paid

Helpful staff, Great breakfast and comfortable room. Martin was very accomodating.

Quaint hotel with friendly staff who went out of their way to make you welcome. Food reasonably priced and good value.

Arrived only to discover there was no parking even though it has parking on the app, chap was adamant that it said street parking ( as I said that’s why we picked this hotel ) so I did show him it does say parking

Very poor customer service, venue very tired and disjointed. No tv working in room and management not interested in this problem. No goodbye on check out, again awful customer service

We found the hotel quite shabby . The hotel has potential, but there is a lack of welcoming hospitality. Room was ok, but needed dusting. Parking on the road extremely hard to find a place close by

This place has no business calling itself a hotel. Our stay at The Schooner was a complete disgrace. On the plus side—no paranormal activity (Thank God!!). At check-in, they gave us a key for a room that needed a card. Reception isn’t 24 hrs, and they forgot to give us the entrance code—we had to go back and ask or risk being locked out. Basic competence? Missing. Worse, the Bangladeshi receptionist was bullying his Indian colleague in front of us. Unprofessional and deeply uncomfortable. The room had poor heating, and the bathroom had no heating or hot water. The freezing bathroom and no hot water meant no shower that night. Next morning we were told their ancient plumbing required taps to be run for sometime before hot water comes - We ran the tap for 10–15 minutes (not joking !!) . Two calls and a waste of water later, we finally got hot water. Then the drain clogged mid-shower. My husband had to wash his legs whiles standing outside the tub. Maintenance “fixed” it by unscrewing the cap—since the opening mechanism was broken. The mattress was awful—we didn’t sleep a wink. So: cold room, freezing bathroom, no hot water, no sleep. To top it all off, we were promised free luggage storage when we checked in but at checkout they refused. Asked us to extend our room and keep luggage there. Shameless, greedy, and beyond unprofessional. I requested a refund. No response. Even locals call this place a disgrace. That says it all. Avoid The Schooner like the plague.

After confusion regarding breakfast due to the Expedia booking system, the staff were rude, dismissive and said it was our fault for not using another well known webiste !! When we checked in, there was no mention that breakfast was not included, and even when we added a third room on the day, not once was breakfast mentioned or offered as an extra. When we pointed this out after the confusion, the staff suggested it was our fault for not asking for breakfast. It was not their policy to ask if a guest might want it. They then stated you can only book breakfast via the aforementioned website!! The rooms were very outdated and a little scruffy, but this wasn't the problem. It was the lack of customer service to come to a resolution regarding breakfast there was not even the change to pay for hreakfast on the day. Any notion of breakfast was refused as it was not booked via the previously mentioned website. I would avoid this hotel as i feel any issue or problem would be dismissed and handled very rudely.

Hotel is in need of repair, room so ok beds were comfy our biggest issue was no hot water to have a shower in the morning looking at previous reviews this has been an issue for a while.

Avoid- hotel very run down and dirty. Very expensive for sub standard accommodation. Unsafe plugs/ poor decoration/ poor level of cleanliness/ damp. Several areas of the hotel need cleaning bunch as stairs / dining room / bar area. On arrival room smelt unclean (of wet dogs) asked to move rooms but was told hotel was full despite this not seeming to be the case. Met with other guests on stairs who informed me that there was no hot water and they had reported. On arrival checked hot water and indeed was cold, went to reception to report and member of staff seemed surprised. No hot water for the entire Friday evening. Tea and coffee equipment dirty. Internal lock on bedroom door not working - this is a concern for females travelling alone.

Horrible hotel, me and my family felt so disgusted to stay there everything felt so dirty and it was so smelly everywhere we literally left to go back home at like 10pm to drive 4 hours home as we just couldn’t stay there. Absolutely horrible

Unfortunately we were told the chef was on holiday so we couldn’t eat at the Schooner. It would have been nice to know that information so we could make alternative arrangement and not be disappointed when we got there and be inconvenienced by having to go back out. Also there was no hot water and none of us particularly wanted a cold shower

DO NOT BOOK!!! Half finished, dirty, no hot water (constant theme not one off check other reviews), no one contactable. No one on ‘reception’ and no one ever answers phone. Also offers breakfast - good luck getting that!!! To offer breakfast there has to be someone there to actually provide it, not that I’d want it given no hot water and therefor handwashing or shower facilities in the building.

We booked in at the bar ran by 1 man who gave us our keys. The bar area was absolutely freezing I think it was warmer outside. Decided to have a beer after 2 hour journey they had no draught beer no coffee or tea the only drink they had was a small variety of bottled beers. Went to drop our bags in room at least there was a small heater in the room but bathroom freezing and no hot water. Went out in a taxi to Warkworth for the night. The next morning we went down at 9 for breakfast there was no sign of anyone in the hotel so left keys on bar and walked out. I would urge you to remove this so called hotel from your website as it is not fit for purpose. They should refund us our money back for the lack of everything at this hotel disgraceful.