Overall Ratings & Reviews West Lake Home Hotels

The staff are welcoming. The room is comfortable. The breakfast is good and very tasty. When checking out, the staff said they have to pay for drinking water, but it's actually a hotel fault that doesn't provide free drinking water. Room without blankets, must call to notify And waiting for the staff to bring the blanket

The hotel is in walking distance to the Tran Quoc Pagoda. The receptionist was very nice to inform us about it. It is a great and quiet place to stay considering the price

Clean enough, near to tourist attractions.

Nice service, clean and good lake view.

Clean room, good view from restaurant and we really enjoy riding a bike nearby hotel!!!

Clean, quiet. Will be back in the nearest time

Adress hard to find at begining taxi from airport are bad. Room are OK hut the staff need to well train. Reception always yelling to explain things. The staff in restaurant are very bad attitude. Morning should get positive energy before start activities but if u meet the staff in restaurant u will get negative energy cause never smile and not polite. When we asked egg she said finished but we saw on the place eggs are there. I will not comeback. Good for this new hotel. Better u train your receptionist and restaurant staff if u want get more booking and guest.

Friendly staff, suitable breakfast, clean room

Staff very helpful, friendly and attentive. They take care of you as if it's our home. Ask them anything and they will help to their best ability. Plenty of food for breakfast. Wonderful view of West Lake. What a great value for the price we pay. Happy to make the right pick!

Clean room, cheerful staff cheerful

Awesome stay. all the staff are great. They speak english very well. Good Job to the staff.

Great experience. Clap! Clap! Great food

Like returning home feeling. Amazing West Lake in front view. Recommended and will return

New and great hotel with nice staffs

Very neat, new opening place, small tiny room but compact, all facilities work well. Staffs are helpful and friendly. I would definitely stay again here

Hotel staff enthusiasm