Overall Ratings & Reviews Rainbow Suites at Times Square

The toilet seat lining needs to be replaced, because it is cracked on the left and right, causing the thighs to get caught when getting up from the toilet.

This is my first experience on vacation to KL. When my friends and I checked in, the room was still messy and smelled of cigarettes. And the wi fi was very annoying. We had to wait for housekeeping to come and provide it. After waiting for a few hours, housekeeping came and cleaned the room. The wi fi was really very bad. No longer to stay here.

Overall it is very good, most need to be fixed/replaced with the mattress outside the main room because the springs and wires are loose and some of the iron is sticking out, for the mattress itself there are also many that are torn. Thank you.

It was very enjoyable staying here. The view and security are very good.

Good

It's really crazy that Rainbow hasn't checked in yet at the cansel from the hotel, where is the refund money not approved by the hotel, the blg has been approved even though it hasn't been, that's really crazy

Not the same as advertised, the room is old and not maintained, lots of tools that can't be used. Uncomfortable.

The rooms don't look like the pictures in the advertisements, they are not maintained, many are damaged. Not comfortable to use.

Sangat puas menginap di sini, tempatnya gabung dengan Time Square Mall. Cari makan gampang, berada di pusat kota, kemana-mana bisa jalan kaki, ke Twin Tower hanya jalan kaki 500 meter. Tempat yang nyaman, bersih, petugas fast respon. View dari kamar sangat indah. Pokoknya mau ke sini lagi kalau ke Kuala Lumpur.

Unfortunately it does not enjoy because from the beginning the service was not good and there was no reception in the lobby. WiFi is not provided, if not asked, I can be a booth whose owner is inflexible. Nothing all he asked for extra money, rooms a lot of small insects and sounding beds, toilet flooded. Very bad.

Value for money. The air conditioning not functioning well

If you're looking for a place just to sleep, it's quite good. Spacious, so if you have a big family it won't be a problem. Next to mall, so buying food, or anything else also easy. But don't expect a kind of hotel service, since it's owned by individuals. Make sure you can call / text message the agent when you arrive at the site.

Service very bad. Room dirty, water leaking.

The accommodation was nice, clean The things I dislike is the whole decoration is rather old, i could say is an old apartment, despite of that, everything was nice

To check in to the hotel you have to wait very long because they use the agent system and have to find the agent first

Hotel staff services are not satisfactory, long waiting for check-in and check-out, check-in time is not cleaned.

This hotel is in good location and the room also good. but the person in charge quite unhelpful. we ask for the deposit receipt but he keep on delaying. Then we already inform that we need to checking out early by 9.00am because we are running for our flight. But sadly we are waiting for more than half an hour to the person come. Surprisingly another person came to see us. When we ask for the refund of our deposit this person need to call his colleague first because we don't have a receipt for that deposit. We feel uncomfortable just like we are bluffing about the deposit. Thank god the person who take our money admitted about the deposit and the second person have to giving back our money with unsatisfying face.

Good and much better from other suites at Times Square and cheap

I enjoyed this apartment because close to central of Kuala Lumpur and many shops around the apartment

I booked 2 rooms (family) with special request connected room, unfortunately one in 20 fl and one in 40 fl, I asked for one floor but no available room. So we decide only use one room in 40 fl because the room larger than 20 fl room. The bed in room 40 fl was broke and no one can fix it. So we're not happy