We had a lovely stay overall & really appreciated how welcoming the hotel was towards dogs, but for the price there are some details that could be improved.
The grounds are beautiful & most staff very friendly, especially the blonde lady on reception. However, service was consistently very slow, particularly around food & drinks. Dinner took over an hour to arrive to the point it eventually had to be brought to my room, and bar staff often seemed confused or under-trained.
There were also a number of small issues that added up. My carpet didn’t feel especially clean, the windows didn’t open so the room became very stuffy, then my key card stopped working and I got locked out. It also wasn’t made clear that rooms with dogs are only cleaned on request, meaning my dirty dinner plates sat in the room for the rest of my stay.
The spa treatment was enjoyable once sorted, although my therapist initially had me booked in for the wrong treatment. I was also accidentally charged twice for my dog at checkout despite already having paid.
For a hotel that markets itself so heavily as dog friendly, little touches like water bowls around the property, poo bags and dog biscuits would make a big difference. Also, please reconsider serving dog afternoon tea in metal bowls as many dogs are nervous of them.
Thank you again for being so welcoming. We did enjoy our stay and hope to return, but given the cost I’d love to see a little more attention paid.
