Overall Ratings & Reviews Nobu Hotel Miami Beach

Nice dinner at Nobu and cocktails at the Ocean Social beach side bar and cafe. Nice area around the hotel. Welcomed by friendly staff. Wrist band room key.

Great place

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The manager at the front desk as amazing and super accommodating!

Third time staying at Nobu, never disappoints.

Great, amazing!

We loved everything about our stay here!

The property was very organized. Room size was great and food service was excellent.

Will start by saying the staff at the hotel were wonderful - front desk crew was so friendly and helpful, maintenance was amazing, etc. The suite we stayed in was a good size. But there were things that were just not acceptable for the cost of the stay. First, it was the most uncomfortable hotel bed we’ve ever slept in. The mattress was thin and lumpy - it was so bad it made it difficult to get any sleep. The heating/cooling in the room was also defective - it was FREEZING (62-64 degrees), and the only way we could get it to warm up even slightly was by shutting the whole system down for 4-6 hours. Additionally, the elevators were outdated and didn’t appear to have any safety features - we saw another hotel guest to hold the door for his wife and it nearly took off his foot (not responsive at all to movement). Another thing which may seem small - for $1,000 a night, the bathrooms should have nicer toilet paper than the average gas station bathroom. The toiletries provided were also sparse. Additionally, we visited the spa on our last day - the front desk was once again wonderful, but the women’s locker room was so run down and dysfunctional. All the lockers were broken, there was no service (had to knock on the supply closet 6 times over 30 minutes to basically beg for a robe), and the sauna door was stuck and trapped two women inside for a long period of time. Overall, the staff of the hotel (not the spa) made up for a lot of the negatives, but we feel we overpaid.

We had a great stay at the Nobu hotel. Super clean and nice.

N/a

the spa is fantastic

It’s a beautiful hotel, in beautiful condition, with great rooms, decks and pools. It is badly understaffed however. We spent a miserable hour on line in the sun waiting on an interminable line for towels and beach chairs, only to learn, as we got to the front of the line, that they had run out of chairs. Do not order a drink from a waiter at the beach - it will take at least 30 minutes to receive. The problem isn’t just at the beach. Try calling guest services, or the concierge - no one ever picks up the phone. Even the front desk is hit or miss when you call it. The staff who are there are well-trained and very courteous. But the lack of staff and service will make me think twice about coming back. The hotel is physically great, but too much about staying there becomes a hassle.

The staff and location were excellent. The walls were a bit thin, however, and the tv was very basic and couldn’t connect to Netflix. Need to upgrade to smart tv

I went to the nobu in Chicago it was the best experience ever I told myself I would try each one every year ! The staff in Miami was not welcoming at all they where very judgmental right off back communication was not there I was told my reservation was cancelled even though I confirmed the day prior to check in! Just wasn’t a welcoming experience at this location !

We loved everything about our stay at Nobu, super impressed with the service and accommodations. The only down side is location, you are pretty far up Collins so everything is a long walk or uber ride. I would recommend staying at Nobu all day though we loved it!!

Excellent property

Great, stay!

Parking view. Didn’t upgrade. Movement any for VIP

It was nice and clean area