9,0
Exceptional
From 821 reviews
Cleanliness

9,4

Room Comfort

9,2

Service and Facilites

9,2

Traveler Reviews Elements Tulum Boutique Hotel

Number of reviews per page
20
40
Top reviews
Ebony
icon-Leisure
Leisure
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location is centrally located. As a solo traveler this was important. I was able to walk every and the beach was a 15m bike ride away. The grounds were very quiet and security at night was an added bonus.
Garland
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel was nice, however, Tulum is not a place that I would recommend for vacation. Overall, the town was sub-par compared to PV, Cobo, Cancun or Cozumel. It was dirty and not as many options for restaurants. Also, I found the culture as not as welcoming as other Mexican locations. Also, the airport is new—but 45 minutes away. I would encourage anyone considering Tulum to do their research beforehand. We wished we had chosen another destination and regret the decision to vacation there.
Read More
James
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful quiet courtyard with a pool surrounded by lush tropical plants
chevyonne
2,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

No Wi-Fi in the room password in room shower head rested..
Estelle
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Such a lovely hotel! Quiet area and hotel but close to lots of restaurants and bars. We hired bikes from the hotel twice to cycle to Tulum beach. We would strongly recommend this hotel!
Kevin
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Always clean always friendly
María
6,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It’s a good place to stay at Tulum
Kathleen
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

First, staff was welcoming & friendly. The website/details have to be updated. There was no breakfast/restaurant on site, no personal amenities (soaps/shampoos) or bathrobes as mentioned on the website. All towels should be replaced as old & worn especially when there is a card in the room detailing replacement costs for certain items that are old or not in the room.
Read More
Sicong
10,0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I love this hotel. It’s clean, and has good common element. The room is spacious and the staff are helpful. I love this hotel.
Nicole
icon-Leisure with Partner
Leisure with Partner
2,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The hotel had no running water or electricity. We had to pour buckets of water in toilet to flush it. No compensation offered
DAVID
icon-Leisure
Leisure
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Everything is great.
Cheryl
8,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

We had a great experience with our day pass at the Cenote pool. When leaving, we ordered a tequila shot from the bar. We asked for Don Julio 70 and it clearly was not. I know tequila well, especially that brand and they clearly filled the bottle with cheap blanco. 20.00 per shot for garbage tequila, no bueno! 😡
Simon
icon-Leisure
Leisure
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Worth the extra money for the rooms next to the pool. A very comfortable stay, very relaxing.
Marlene
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

great
Mirella
icon-Leisure
Leisure
10,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Elements is located very close to everything you need. You can walk to the centre of Tulum, restaurants, 15 minutes to the beach via bike, shopping and tours are all very convenient. The staff was wonderful and accommodating, informative and helpful. Great experience.
Tonina
10,0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Super nice cute hotel. Very clean, great service. Highly recommend!
David
10,0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything was perfect.
Tamutswa
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Alphonso who was at the reception was very helpful. Place was clean, great AC and convenient location
Verified traveler
8,0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Front desk staff are amazing. Interiors are good
Melissa
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

$64 for a poolside room on a Sunday nite in March. You get what you pay for. We were just in Tulum for 2 nites & thank goodness we’d spent the 1st nite @ a pricey hotel in South Tulum that was on the beach. The front desk staff was very nice, especially Alfonse. The room was dusty in very visible places, there’s no down comforters as advertised & the whole place is in need of an update. The pool is cute & the aircon worked very well. It’s overall quite worn & don’t let the pics fool you. There’s free parking - 3 spaces on each side of the building or you can park on the street. There’s a big grocery store/ Walmart like establishment within easy walking distance & good restaurants in walking distance. But if you want tk be impressed, stay in South Tulum in a beachfront hotel. The Alaya there was great!!! This Elements, basic & not so great.
Read More
Number of reviews per page
20
40