Extremely friendly, helpful staff and exceptionally good food, both at dinner and at breakfast.

Overall it was very good. Staff were very nice, perhaps lacking in local knowledge. The mattress was not to my liking, to soft. The shower was a little underwhelming. Food was excellent.

W

Place was a bit outdated, in need of an over haul. Looks like the bathrooms have already been done. Staff was wonderful. Restaurant was spectacular, I had 3 dinners there and I am still talking about how good the food was. I would stay here again.

I had a nice experience with no problems at all

It was very nice and clean, lovely staff ,but there could have been a bit of improvement in the food

We were given a room which was very small, cold and had damp. The wallpaper was coming off the walls and the heater was under neath a window with curtains coming down, I was concerned it would be a fire hazard. The room was dark and required significant refurbishment and was certainly not worth the price that we paid for it. We made our concerns known to reception and they showed us three other rooms but all were just as bad. We did swap for a room which was a little warmer, but the bathroom window was a state with paint peeing off and what looked like mold, and a patched up hole in the floor of the bath tub. Overall it was a very disappointing stay.

We have stayed several times, and although the rooms are in need of some modernisation, the staff and the food are exceptional. Breakfast is freshly cooked to order, and the evening meal service is exceptional … there really is no reason to dine anywhere else!

The staff was terrific, I think the location was pretty good, not much to choose from on the island so I would rate it high.

Done

x

Hotel needs a complete overhaul very poor beds and pillows gave me backache Breakfast food and service needs and overhaul too

The location of the hotel is great, overlooking a bay on the edge of Lerwick, but as a single traveller my view was of the car park. Despite lawns down to the shore, there is no outside space to sit, and the building's style is quite outdated and bare. I only ate in the restaurant once - it is clearly popular and the food was good. Quite a walk into town, but there are passing buses.

Beautiful view of the sea from our window, great dining and food selection. Friendly staff.

Beautiful location and attentive staff. The shower water pressure was poor, but the water was hot.

Rooms 20 years out-of-date, but fantastic food! We stay in a lot of hotels, and these rooms are extremely “tired”, however the money has been well spent in the restaurant area. The dining takes place in a smart, comfortable environment, and the food is really of a very high standard; last week I had literally the best venison that I have ever eaten, and the Chicken Balmoral and the Finnan Haddie were of a similarly high standard. The service was of the same level as the food, switch a mixture of eager, helpful youngsters and more experienced staff overseeing the operation. So, great food, great service, lovely people … just need to spend some of the significant room rates on modernising the rooms, I think!

Great hotel in a great location with very good staff. Great food and drink.

Great location,delicious breakfast

Our room had great view over the bay. 15 minute walk to shops and restaurants. Bathroom disappointing as water not always hot in the evening and the toilet was too close to the wall and heated towel rail.

In need of refurbishment and good clean