Overall Ratings & Reviews JW Marriott Hotel Kolkata

I really was impressed with the JW. The rooms were new, beds comfortable, service was great in most areas like the breakfast area and the concierge. Very helpful and smooth business stay. Just the bar was lacking in service. Great place to stay in Kolkata. 25 min from the airport. My driver Ranjun was great and drove me around to various appointments for the day. He was excellent.

Amazing experience! Amazing service, food and accommodations. So happy we could stay here.

Na

It is well maintained property. House-keeping staff were good and hardworking. Staff in the breakfast area are mostly ok, found a staff (Marina) was terrible. She was rude, unprofessional and disrespectful on multiple occasions. She ruined my experience of having a leisurely breakfast with family. No action was taken even lodging a formal complaint.

Very nice stay and service!

Friendly staff and excellent hospitality. Spacious bedroom, wonderful dining area and other amenities made our stay very enjoyable.

One of the best experiences I have ever had at a hotel. Everything was impeccable. The staff were amazing. The food options and drinks were both plentiful and reasonably priced for a 5 star hotel. Executive lounge was a treat. You are treated like royalty here. JW Marriott in Kolkata is perfection. I hope they don’t change and would be more than happy to return here.

Mosquitoes, slow service before I raised issues. Slow service in restaurants for the price

The staff is what makes this hotel home away from home. Starting with the welcome drink, my wife’s birthday cake, and final day gifts reflect the soft touch of the Indian culture and hospitality is a class by itself. Special shout out to Sukanta and 16th. Floor manager for the extra care with room service. Laundry was always on time. The concierge service was superb as well with my unique needs of scanning documents and even medicine. The security staff came to know us and always smiling when we returned to the hotel from our local trips. Shout out to the entire team at JW. No wonder it’s considered a top hotel in Kolkata!

The staff couldn’t get their act together it looks more like a disco club than a high-end hotel

Large clean rooms with good HVAC system. Great staff that are warm and go out of their way to ensure your stay is comfortable. This was my second stay and its now my favorite hotel in India (I'm a frequent business traveler in India, Asia & ME) Breakfast and buffet selections are very good. Try this hotel on your next visit!

Great stay

Everything was good

Most of the emloyees those we had interacted with were friendly and modest.

Nice business hotel

Foods are very hot. Their conversion rate from dollar to rupee is very bad. Staffs are very casual.

very nice

Perfect

food is great, staff is nice and helpful. Rooms are clean and shower is wonderful. Highly recommend this place

We had an all around excellent stay, the employees were all very welcoming, hospitable and helpful across the board. At Vintage Asia, our server Remrem was very caring and helped us make the right choices, and took care of the whole family of all ages. At JW kitchen, Mr. Partha Ghosh and the chef got us mishti doi which my father wanted even though it was not available in the buffet, and made it very special for us. They also took care of us across breakfast. Rooms were very clean and hotel was very clean as well.