Loved my staying at the hotel! A big shout out to Fabi and Lucio who looked after me during my 4 days there 😊

Trying to figure out why my review is so different than everyone else’s! We stayed in room 104 maybe we got the bad room in the hotel. My girlfriend and I are modest hotel stayers certainly not bougie type we don’t mind humble places. But this hotel is advertised as higher end which is definitely was not. The bathroom was very dated and poorly designed. Our toilet broke (would not flush) during our stay and there is no maintenance staff to repair it. The front desk employee tried to fix it but was unsuccessful so I had to fix it (somewhat) myself. The angle of the sink made it nearly impossible to wash your hands. Also the wall mounted hotel style hair dryer didn’t work. We asked for a substitute which they didn’t have. Finally, the included breakfast was very weak and the waiter was rude. All of these are would be normal minor issues during a hotel stay but added together along with the lack of attention by the staff encouraged us to end our stay early! We were very happy with the hotel we moved to (Tierra Viva). A much better hotel at a fraction of the price!!

Overall stay was adequate. Room wasn’t ready upon arrival. Needed to request heater as room did not have one. Looked like other rooms had. Also, shower water could have been warmer. On up side, breakfast was good (included). Staff was overall friendly.

Cuando hicimos el check in llegamos de un viaje largo y toda la noche sin dormí y no revisamos en detalle lo que estábamos recibiendo. Fuimos a almorzar y cuando regresamos al hotel nos dimos cuenta: 1- No había calefactor portátil para atenuar el frío 2- la puerta de la habitación no tenía ninguna seguridad por dentro. 3- El baño necesitaba más de media hora botando agua hasta que llegara el agua tibia. La puerta de la tina tenía moho negro y también el Las uniones de los azulejos. Se veía que hacía mucho tiempo no se le hacía una buena limpieza con liquids desinfectantes. 4-Al tratar de abrir una gaveta del único mueble que había para acomodar algo, se desclavó y la tapa cayó al piso.

The location was amazing. The hotel was acceptable for the price, just Ok. We arrived four hrs prior to the check in at 1pm, we waited till 1:15 and received a semi cleaned room, bed sheets were changed and proper, bathroom was partially cleaned, the cup was unwashed, the shampoo and conditioner were empty, even when we asked for refill, they remained empty. The faucet was broken and taped, The staff were friendly but not able to speak English, the courtyard is nice, fresh flowers were displayed.

A good hotel, staff was great and friendly. However, we were on the ground floor but heard the squeaky noise from above which disrupted our sleep.

Loved this hotel. Luce was fantastic and made us feel at home and was there whenever we needed her. The location is a dream and walkable to just about anywhere. The courtyard was a nice place to hang out to have coffee in the morning before we got our day started. Everyone was so friendly and we always got a "buenos dias" from staff as well as fellow travelers. I highly recommend El Truco!

Very noisy place! This hotel has 2 restaurants. One in front and one within the square of the rooms. From hearing the customers to the foot traffic of the employees the noise is Never-ending. Im talking until like 3am. The bed in the room had a big dip in it so, it was uncomfortable. Each toss felt like i was going to roll off. The hot water takes a long time to turn on and is not accessible daily. The office staff is a couple. The man is akward and tries to know your fulll iternary. He wanted to know my exact hours etc. No thanks. Our flight was changed on our last day. I asked to keep our luggage there for the 7 hour difference by booking an additional night. The woman didnt think i could hear the phone conversation and she began to hike up the price seeing that "we could afford it". I planned on giving her a tip regardless, but not then. When i saud no abd questioned the price she called our room over and over again.

This hotel is located very close to the main plaza, and is on another smaller plaza with a fountain. The hotel is nice with friendly staff and a delicious breakfast. For the money it is exvellent, especially if you are only going to sleep in the room. My room was very clean too. The only reason it didn't get a 10 is that the sheets are thin, the pillows are small and soft and the room was dark and unpleasant to be in. But for the money, it is very good.

This was such a great find. I paid half compared to the Ramada up the street and it was better. The rooms were clean. The restaurant connected with the hotel has live music and dancing in the evening. Even the breakfast was better. It is in a great location by the plaza and easy pick up for rainbow mountain. Highly recommend!

Perfect location. Great room and great service!

Great place to stay! Very helpful and friendly!

Beautiful small hotel, the restaurant lovely and great food. The service was awesome, friendly and helpful. Excelente location.

Super friendly staff. Great area! Everything was great!

Gorgeous decor, clean and perfect location to everything near square.

there was no shampoo on the shower and bad communication among the receptionists

el hotel esta perfectamente ubicado a minutos a pie de todos los sitios turísticos de Cusco. el desayuno es en el restaurante del hotel y es muy bueno el servicio fue muy amable el unico problema fue que nos quedamos en el primer piso y escuchamos todos los pasos de la madera de los huéspedes del segundo piso, es ruido era insoportable, se levantaban a las 3 am! y se acostaban muy tarde... es muy incomodo el zapateo sobre la madera.

It's near the main square and yet it's quiet. There is no noisy music near by at night. The staffs are very friendly. I had a 4AM tour pickup, and they prepared a sandwich breakfast for me. They allowed me to store luggage there for two days after I checked out. The attached restaurant is amazing, you've got to experience it.

Amazing service and beautiful room! Strategically located too! Would recommend .

I'd say the worse is the bathroom with no exhaust vent or window. If you do #2 you will have the smell for a while... and everywhere. Not cool. You know the typical cheap hotels from Cusco, if you open the bathroom door too much, it will lock and you need to go to the front desk to ask to open. It was not super clean and the bottom of the tub is shaped to sit inside but it is hard to stand on it. The room's windows towards the patio can be noisy if you want to rest a little more. No amenities at all. Well, I guess you get what you pay for... Oh, the location is really good!