Overall Ratings & Reviews Hacienda Morelos Beach Front Hotel

I loved the area! Beach front. Close to everything. Front desk was helpful. Just hard to take luggage as we were on the 3rd as they do not have an elevator. I am still going back to this hotel!

My husband and I just left Hotel Hacienda. We have nothing but great things to say about this hotel. It has a beautiful ocean front view and the location is walking distance to pretty much everything. We can't wait to go back. We also enjoyed eating at the restaurant that's attached to the hotel called Muelle Once. They have the most delicious food and the service was excellent.

We thoroughly enjoyed ourselves. The only disappointment was that they were renovating the pool during our stay and we were planning on using the pool with my little one who was very disappointed. We ended up doing more excursions because of this but went with Shianne of Eclipse Adventures at Unico Beach Club to swim with whale sharks and to go snorkeling the second largest barrier reef in the world. So that turned out to be an amazing experience that we might not have done if the pool was working. The town and its people are amazing and we can’t wait until next year when we return!

Great location- excellent beach - very close to supermarket and restaurants. On site parking was a plus. Very hard mattresses, no real hot water, pricey hotel restaurant, no in-room coffee, no local TV I got what I paid for

Wonderful hotel right on the beach. Just a few steps to the main square and the grocery store is right across the street. The restaurant was excellent and the rooms had great views of the water. The beds were very comfortable too. Definitely going back .

Property was cool some bug problems from outside. But overall the staff and people were great. Stores was a plus around the area. But there are some vendors that are around there every time you come outside they just hound you to come into there store to buy something. I don’t like to be force to buy things. Hotel has a great view and close to the beach.

No microwave in the room First floor too noisy in the late nights

The restaurant was outstanding.

It’s a hidden gem in Puerto Morelos. Has a great restaurant and beach access. Absolutely loved it.

It’s a rundown building. BUT best location if you enjoy the beach. Not a good place for kids but the perfect spot. It feels more like a motel than a hotel. Will book again in the future. Review is only on infrastructure.

Lovely place to stay in Puerto Morelos , colonial decor touches and very comfortable beds and very nice linens , was able to sleep with balcony doors open with screen to hear surf on beach ..balcony is amble with modern table a nd two chairs , lighting subtle , plenty of space in bath for toiletries ample closet with nice wooded hangers TV remote was very complicated and frustrating ...best thing is location across street from excellent Selecto grocery with cafe and bottle shop , great for coffee and sandwiches in AM ..restaurant in hotel very nice ambiance and good food , 2 min walk to main centro and malecon ..third floor rooms have many stairs to climb not great for seniors but view is worth it ..door at entrance is just sliding glass so not easy access ....excellent place will return ! good price for location and quality wanted to stay longer ! would recommend

Keep in mind that Puerto Morelos is still a small town without the tourist infrastructure or hustle and bustle of Cancun or Playa del Carmen. The hotel is very quiet, the staff is very attentive, and it has a restaurant with good food and a beach where you can swim and sunbathe. There's no elevator, so if you can't go up, it's best to stay on the ground floor. The rooms are spacious, although somewhat rustic. You only have one drawer, which is for the nightstand. There's no drinking water in every room, but there's a supermarket across the street. The view from the balcony can be very relaxing.

While Hacienda Morelos is on the ocean with beautiful views and walkable to anywhere in town, the building needs a lot of work. They did upgrade with glass doors to the patios, but the beds were awful (had to go to the chiropractor when I returned), the toilet needs work and the rooms are not cleaned until late in the afternoons--so you really can't use them all day long. We love going to Puerto Morelos and if there were any other oceanfront hotel in which to stay, we definitely would.

Being right on the water with the restaurant attached!

This is the 3rd time we have stayed here and we absolutely love it! Great location and ppl!

Nous avons grandement apprécié la proximité de tous les services, bureau de change, grande épicerie, boutiques, restaurants, pharmacie, arrêt d’autobus pour se déplacer dans les deux partie de Puerto Morelos. L’équipe de l’accueil à notre arrivée ( 22 avril 2025) était efficace, chaleureuse et serviable! Merci beaucoup! Josée Lalonde

Helpful staff, easy check in/out and in a perfect location. Definitely worth the stay

The area was great - short walk to central attractions, restaurants and shopping, it was handy to have the restaurant on-site (although pricey and limited healthy options), ocean view was beautiful, beach was very nice but a bit narrow and busy with boats. Pool rather small but pretty. Luggage storage was not secure or spacious (could only leave luggage at the front desk), there was no convenience room to change or shower before check-in or after check-out. Room was lacking hair dryer, conditoner, lotion, coffee maker, drinking water. Bathroom fixtures were dated and edges not perfectly clean. The on-site dive shop staff were very nice but the coordination for an off-site cenote tour was a disaster. The front desk staff was not very helpful or knowledgeable (about tours or the airport/departure tax process). We had a difficult time getting a late check-out to accommodate a tour return time booked through the hotel. Overall, the value of the location and cleanliness of the room was well worth the price but we will look for somewhere else if we return.

Good value, great people!

Nice location, right on beach with a nice supermarket right across the street where we can get breakfast and snacks. Stay was pleasant. Accurate description