I paid online, received confirmation and showed up on site. Phoned owner and said no room available. Checked Expedia later, rooms still apperantly available. I want a refund

The host was rude and no help at all. There was a mix up and he didn’t have a room so rather than offer help via support or phone he simply closed the do in my face

Apparently the Expedia reservation did not make it all to the property and despite that, they hosted us and made us welcome. Would go there again.

Terrible hotel. I have paid for the room, however upon check out the property owner insist he has never gotten my booking and ask for payment. I am therefore paid him again so I can leave. I have called hotel.come to stop my payment that I have paid during booking and refund this. Hotel.com insist to call the owner and ask for refund with second payment. I have told hotel.com the owner do not speak a word of English and have not acting honest from my meeting to him. Now hotel.com told the owner did not answered the call after few attempts and therefore no refund for that whatever end. This is totally utterly ridiculous. Never had such a bad experience. Being a gold members I am totally unimpressed. Why hotel.com do not listen to customer experience ??? This hotel must dropped from hotel.com. Business must be run based on integrity and this property has lacked off.

When we got there he did not have both the double rooms that had been reserved for over two months, even though they had recently been confirmed.. He only had one of them, and sent us next door to another hotel for the the second room, which was only a single, He said the other room would be available in two days. He didn't understand why that was a problem, and was angry when we then chose to look for another place.

Good location and clean but feels like your living in some old couples house. We had to pay 25euros for taxes, 2persons 1night. Which Is too much!

Staffs is great and check in without any hassle. Location is near to beach with a mountain view from the room. Nice scenery.

we have never stayed in such immaculately clean accommodation. not even any dust/dirt on the outside balcony, which must be so hard to achieve. some people may find the décor dated but, for us, it fitted perfectly with the tyrolean charm of the property. great views of surrounding mountains, lovely gardens, and a short walk to the lake and a couple of bars/restaurants (simple food). wifi was poor, perhaps not surprising considering the mountains, but not a problem for our one night stopover plus near the motorway. parking on site.

Sehr zuvorkommende Gastgeber! Schönes Zimmer mit Blick in den Garten. Auf der Suche nach einer Unterkunft auf unserer Radreise sind wir auf diese Pension gestoßen. Radakkus laden war kein Problem. Frühstück sehr gut. Insgesamt eine echte Empfehlung

We didn’t get the type of room we had booked, but no effort what so ever to make up for it or even apologise. It was very difficult to get in touch with the “staff” when needed, and he didn’t speak English at all even if it says they should.

Es gab für uns keine Zimmer, trotz Reservierungsbestätigung von expedia. Aufpassen!

Schön ruhige Lage, sauber

I ike the place and the wieu

Jeg er kørestolsbruger. Da jeg bookede Frühstückspension Haus Golker, havde jeg brugt filteret "Trinfri adgang til indgangen" og "Handicapvenligt værelse". Da vi ankom til pensionen, kunne vi se at der ikke var trinvis adgang - og slet ikke mulighed for at komme op til værelset, der lå på 1. sal. Personen i receptionen virkede ligeglad - og vi kørte igen. Vi fandt heldigvis et andet hotel. Hotel.com bør sikre at det er de rigtige filtre, der gælder for Frühstückspension Haus Golker.

Sehr zufrieden. Es war eine spontane Buchung auf dem Rückweg aus dem Süden. Wir wurden freundlich empfangen, die Zimmer waren sehr sauber, der See zu Fuß erreichbar.

Trotz Buchung über Expedia war für uns kein Zimmer frei. Auf der eigenen Homepage der Pension waren noch Zimmer frei. Vor Ort hat man uns gesagt, dass aber nichts frei ist. Wahrscheinlich lag es am Abrufen der Buchung. Somit kann ich keine Bewertung abgeben, ausser dass es optisch eine schöne Pension ist, in einer tollen Lage. Tipp: Telefonisch buchen!

TERRIBLE EXPERIENCE! Even though I paid the full price on Hotels.com, I was asked to pay again at the hotel. The hotel manager (who is an old man apparently not good at technology) kept on saying he did not get the money and threatened us to call the police (I wish he did, maybe they could have helped us - the thing that he did not do). That's even though I showed him my receipt! I contacted Expedia and they also called him and tried to explain how he can check the payment but he did not listen to them either. In the end, after an hour of phone calling and trying to calm the old man down, thanks to Hotels.com Customer Service, the money we paid was refunded to us and we paid again at the hotel. So, question is: WHY IS YOUR HOTEL LISTED ON HOTELS.COM IF YOU DO NOT KNOW HOW TO USE IT? Funny thing: In the very end, he blamed us for not returning the room key this time and then he figured out that the key was in his pocket. Gosh!

Alles ok

11 dagen voor overnachting geboekt en bevestigd gekregen. Kom je rond 19:00 uur aan na 12,5 uur in de auto te hebben gezeten. Is er geen reservering en geen kamer. Daar was alles mee gezegd, hulp krijgen tot het vinden van een andere overnachting of een sorry, ho maar. De kamer lijkt dubbel verhuurd, ik had aangegeven om bij aankomst te betalen, deze keuze werd mij geboden. Sta je dan moe, bezweet en klaar. Kan je nog even van alles gaan regelen en weer in de auto stappen. Erg onvriendelijk allemaal.

Sehr freundliche und aufmerksame Gastgeber Bin scho das dritte mal jetzt da und komme gerne wieder.