Overall Ratings & Reviews Hyatt House Raleigh / RDU / Brier Creek

Better than last year! Corner suite was clutch for our big family and the continental breakfast is perfect! The carpets are still in dire need of replacement/cleaning. This time towels were replaced everyday and trash was emptied which was essential for us.

The housekeepers did not come to Saturday afternoon we had to get fresh towels and washcloths from downstairs they wouldn’t bring it up to the room which I thought was horrible since no one came to clean u til Saturday afternoon at least we could have fresh towels and washcloths daily it is the summertime

Very clean well kept. Very convenient to the airport. Only complaint was the chemical “cleaning material” they used to leave the room smelling awful. Plenty of a/c. Comfortable bed.

Amazing stay !

It was great very clean , love the shower

Only proble… no one’s fault but the cleaning supplies used on the rug upset my allergies. All else was good!

Nice clean rooms

Myself and family always stay here when we're in Raleigh. Its always pleasant.

Convenient

Friendly and helpful staff

I loved eveything

Very clean and the staff was friendly

Always a wonderful stay when we book. Last visit, there was a mildew smell in the room but other than that the booking was great.

my stay wasn't long but it was great. The room was a great size and had a couch to sit on as well instead of just the bed. The staff were kind and friendly. The only complaint I would have is that the few housekeeping staff members we spoke to didn't speak English, so it was difficult to ask for anything (an extra towel). Other than that, everything went smoothly and was a great stay.

Since I changed my reservation from a king to a king and a sofa bed, I ended up at a different hotel than originally planned and did not realize it until I arrived at the wrong property. The hotel was fine. What was odd was the fact that there was no place to hang towels once they were used. There were no instructions about whether you could use your same towels throughout your stay. The channels available on the TV or any other instructive information about when breakfast was etc. those are the things that would’ve been helpful to know.

It was clean, quiet and customer service was great

We loved the stay

Room was clean and orderly but smelled like marijuana. It was so strong that we could not stay.

My #1 request was indoor pool. It was closed. Sent us next door said we could use Fairfield pool. It was closed. Sent us to another and it was a tiny lap pool outside that was too cold to swim in. My family reunion was ruined. No one cared.

Loved pretty much everything except the hallway area on my floor. Seemed a little outdated and dark for my taste.