Smile Hotel Hakata Ekimae

Explore Smile Hotel Hakata Ekimae
8,7
Very Good
From 17 reviews
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Cleanliness

9,6

Room Comfort

8,5

Meal

8,4

Location

8,9

Service and Facilites

8,2

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Traveler Reviews Smile Hotel Hakata Ekimae

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Customer reviews
Wang S. T.
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Family
icon-origin-TRAVELOKA
9,1
/10
Reviewed 317 week(s) ago
The hotel is about 10 minutes walk from Hakata Station. The room is small (not much spaces) but it is clean and with sufficient complimentary supplies.
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Chalermkwan J.
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Family
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8,8
/10
Reviewed 322 week(s) ago
The new room is clean but small, near the station but need to walk about five minutes. From the station, cross the road at the side of the Kitte department store.
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ATam V.
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Shopping and Culinary
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9,7
/10
Reviewed 331 week(s) ago
Book the smallest room. The price is very cheap for 2 people. The semi double room is not as narrow as it is to be satisfied. Suitcase 20 The two leaves can fit (if the size 28 is over, can be spread out but without a walk). The bed can fit two people, not uncomfortable. In the room with all the equipment, clean, good new school, breakfast line seems less But really is very versatile Ayuya School near Hakata Station Walking comfortably 2 wheel drive road Walk to Canal City 15-20 minutes in front of the school. There is lawson. Overall, very satisfied.
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Prapawan C. U.
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Backpacking
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9,1
/10
Reviewed 334 week(s) ago
Convenient near the car rental The car is easy to return. School district has lawson Walking distance to Hakata Station is not too far away. But late at night, there are not many restaurants open. Must walk to Hakata Station 15 minutes by taxi to the airport 1680 yen
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ALISON F.
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Family
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8,8
/10
Reviewed 338 week(s) ago
It is 5 minutes walking to hakata station. Is a nice hotel, we book a twin room, therefore, it has bigger space.
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AISYAH S. M.
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Family
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6,3
/10
Reviewed 339 week(s) ago
Staff was unfriendly and cold when we checked in. She was on the phone and we had to wait for 10 minutes before somebody else came and dealt with us. We booked 2 rooms and because we’re family we requested same floor but couldn’t get it and ended up staying in separate floor. Breakfast was ok. Location quite near station & there’s Lawson & soba restaurant across the hotel.
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Dita A. P.
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Romantic
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9,1
/10
Reviewed 341 week(s) ago
I booked double room. At first I thought the room would be cramped. But unexpectedly, the room was quite spacious for a big luggage. And what I like the most is the toiletries quite complete (minus shower cap) but that's okay. The staff would clean your room if you stay for more than 2 nights. But fortunately, our room was cleaned although we only stay 2 nights. The located is okay, we can take a walk for 10-15 minutes to Hakata Canal City. 10 minutes from Hakata Bus Station and AMU Plaza. There are Lawson and Family Mart near the hotel. Only 2 thing that missing, there's no free onsen and mineral water. But, that's not a big deal. Overall it was a good stay!
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Mely J. P.
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8,5
/10
Reviewed 344 week(s) ago
The basic necessities were in the hotel and the hotel is accessible to the Hakata train and bus station. I just have a few concerns which should have made our stay more comfortable: 1. I hope the staff can speak and understand basic English; 2. The hotel's standard check out time is 10 AM, I hope they can move this to a later time, at least 11 AM, because 10 AM is too early. We requested for a late check out at 12 NN since anyway we checked in at around 10 PM and we stayed for 7 days, but our request was not granted. The staff only granted 11 AM. Unfortunately, on our check out date, at few minutes before 10 AM, the reception kept calling our room to remind us that the check out time is 10 AM and we will be charged if we stay longer. I was trying to explain that we were allowed to check out at 11 AM but the staff could not understand English so my efforts were to no avail; 3. I hope the hotel provides softer pillows.
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pichaya p.
icon-Family
Family
icon-origin-TRAVELOKA
9,4
/10
Reviewed 363 week(s) ago
Very good hotel. Convenient near Hakata station. There are lawson just opposite the hotel. But the room is a bit cramped
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Thatchakorn K.
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Backpacking
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6,2
/10
Reviewed 375 week(s) ago
All facilities inside hotel are ok and good, but the services from staff at front are poor. They can’t speak even simple English, but still communicable. I asked the hotel if i can keep my luggages as i’ll come to stay in the next few days. I understand that it’s the rule that I cannot, but the staff should be more polite to customers. This is the first time i met impolite manner from customer services in Japan. Really bad experience to this hotel and I cancelled the other night in this hotel and changed to another hotel.
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Pimnara R.
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Family
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9,1
/10
Reviewed 394 week(s) ago
Near station. Clean and new room.
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NGUYEN N. V. A.
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9,7
/10
Reviewed 396 week(s) ago
It’s more than perfect. The hotel is 5min walking leisurely from JR Hakata. It’s very well-equipped. All facilities are super new. Staff are gentle and very helpful. The room size is better than average Japanese hotel.
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