Overall Ratings & Reviews Russell Hotel

Great service Clean room comfy bed alright shower nice breakfast just a bit dated but would stay there again

Perfect location for everywhere I was going to. Informative and good service. Comfortable and quiet room. Interesting shower gel.

I needed parking and the hotel has a free parking facility for its clients, a big plus. The staff was friendly and cooperative. The breakfast was as hearty as you wish it to be and service was prompt. The central location of the hotel was ideal. This quaint old-fashioned hotel does not have an elevator but knowing this in advance helps. There were no toiletries -minor inconvenience. The price was reasonable and the room and bedding clean. I had no need for any of its other services. If I had to return to the area, I would be content to stay there again.

The service was fantastic and the breakfast was fabulous the next morning. The decor is dated. I dont like the bath shower set up. The chairs and curtains and carpets are all dark and old. Maybe have some music playing quietly at the bar. The single bed was not comfortable. My 1 case weighs 30 kg, no lift, steps everywhere you go, this is not practical for someone with luggage. The receptionist did ask a guest to take my heavy suitcase up the 3 flights of steps for me. The staff are lovely and really helpful. The photos are so deceiving. The shops are really close to the hotel, thats no lie.

Good position in the town and very good value for money. Good atmosphere.

My twin room was spacious and spotlessly clean. Do note that this is an older building, and there is no lift. Staff were friendly and helpful.

Excellent situation only 2 minutes walk from the town centre with free onsite parking. The staff are friendly with excellent service during breakfast time. The rooms are comfortable, if a little dated and the whole place would benefit from being freshly decorated. This is only a minor issue and I would happily stay there again in the future.

Really pleased with my stay. Would highly recommend.

Stayed here for two nights. Cons - - No lift. - No concierge - Food is average at best. - Shoddy looking rooms and furniture. - Overpriced - Noise from neighbouring rooms very audiable in your room - Poorly lit/Dim lighting Pros - - Close to town centre and railway station - Quiet surrounding Wouldn't rebook unless I really had to.

Shower didn't work

Cheap, rooms were very dated I was expecting to see Rigsby in the hotel. Other clientele in the hotel were something to be desired but not hotels fault.

Nice budget hotel, close to my job and also very close (5 min walk) to the town centre. The room was very spacious although dated in decor and furniture. Temperature control was good and the en suite facilities were very good. The staff were pleasant and helpful. The breakfast was very good, freshly cooked rather than warmed up buffet style which was much better. I think the only negative was the tiny TV at the far end of the room 📺🤔

The Russell Hotel is a good place to stay very close to Royal Tunbridge Wells amenities and attractions. We stayed here because we were going on the Spa Valley Railway Cheese Train on the Saturday afternoon and the hotel was an close enough to walk everywhere.

I would highly recommend staying at the Russell Hotel. It is situated just minutes from the town centre. The staff are warm and welcoming and helpful. The room and bathroom were both spotless. The bed was comfortable and made with crisp, cotton sheets. I enjoyed a good nights sleep. Breakfast was beautifully cooked and delicious.

Staff were friendly and helpful, nothing was too much trouble. Clean room, with all the facilities you might expect. Excellent breakfast

The hotel/rooms are very dated and tired but……the bed linen, towels and bathroom were clean and fresh. The staff are amazing, friendly, chatty and went above and beyond to accommodate our stay. Great breakfast too

Great breakfast. Very comfortable and clean room. Staff were very helpful and friendly. Great value and would highly recommend...5 stars.

This is a lovely old Victorian building, quote central in Tunbridge Wells, the rooms were small, but clean and warm. The staff were all very nice and friendly, accommodating and helpful. The breakfast was good, nothing fancy but nice nonetheless. The bed wasn't very comfortable and the TV was tiny. The whole place seemed somewhat faded and a bit tatty, definitely very dated (the bathrooms and furnishings especially), but it was adequate for a couple of nights.

V friendly and welcoming. Good value for money. Great breakfast.

Third time using this hotel, staff are friendly and eager to help. The property is a typical old English hotel with no elevator but has a cosy feel of which my family enjoyed on all three stays.