Great location

Beautiful hotel with good amenities

We booked two rooms during our stay — one under my name and the other under Ms. Shuba Rangan. Unfortunately, the air conditioning in Ms. Rangan’s room was not working. We reported this to the staff multiple times, but no action was taken, and they refused to move us to a different room. The front desk experience was particularly disappointing. Mario, in particular, was rude and dismissive — rather than listening to our concerns, he raised his voice at us. Such behavior is unacceptable in the hospitality industry, and I hope management addresses this with proper staff training. On the positive side, the hotel’s location was excellent and the rooms were spacious. However, the poor service and unprofessional treatment overshadowed these positives. I would not recommend this hotel unless significant improvements are made to staff conduct and responsiveness.

Valentina was so very lovely and helpful. She was very informative as well. The property is very beautiful and a great location. My only criticism is the sound the doors make when you unlock the room door. It’s a very load electronic buzzing sound. Late at night you can hear other people coming in late because of it. The room we were upgraded to was very beautiful and much appreciated. The bathroom walls and ceiling looked like they were just patched up but not painted. The rooftop is beautiful and has stunning views.

Lovely hotel in a great spot, very helpful staff.

Everything was great about this hotel. Location, the staff, the rooms. The only challenge was the hot tub. We got the room with the hot tub and it did not come with any instructions. I would recommend instructions on how to use the hot tub plus troubleshooting. That was the major downside for us.

Everything was really good at this hotel. The location and cleanliness were great to including the staff. The only thing I would say is that if you did need room service, they charge €10 which seemed punitive.

Excellent modern property, staff are all amazing. Walkable to everything.

All staff were very polite and helpful. I liked they responded my questions quickly by messages. Good location to go to Ortigia, also to Neapolis. Room was spacious and very clean. We loved our stay, however we didn't feel luxurious as a five star hotel.

Mario was very helpful and would recommend this hotel traveling to Siracusa

Good location, clean room, very nice staff.

Valentina & Malvina

Nothing standout, everything is expected as a four star place. However I was surprised breakfast is not included. It is $15 per person which is the only hotel in my trip that doesn’t provide free breakfast.

Fine quality hotel with exceptional service.

Spacious clean room! Mine was street facing and super quiet with windows fully shut. Didn't take advantage of the breakfast, but the staff held my luggage until my room was ready, gave recommendations and was convenient to many shops and restaurants.

Excellent location. Very comfortable room. Loved everything about it.

Great base for exploring Syracuse.

Had to give it three stars on staff because it took at least 20 minutes for check in.

Our toilet seat was broken. Cleaning staff should have noticed when cleaning toilet that it needed attention. Otherwise our whole experience at you hotel was amazing. Thanking you.

Nice location and walkable area.