Overall Ratings & Reviews First Light Mooloolaba, Ascend Hotel Collection

Great location and walking distance to all restaurants, shops and beach. Spacious apartment with balcony and was well equipped. We had a few issues with a terrible smell coming up from drains in bathrooms- reported it to reception and they sent someone to fix that day, however after 24hrs, the smell came back. We also had issues with getting the tv to work, again reported to reception and they fixed, but we were unable to get any local channels the entire stay. Cleaning could have been better, pistachio nut under bed on arrival and fluff on floor. Also found that doors were a little grotty and mirrors still had finger prints on them. There is no servicing to apartment, so if you have a longer stay, you will need to wash your towels.

The room was spacious. Washer dryer was a blessing after spending days at the beach. 2 minute walk to the beach.

Have provided feedback on check in

This location is fantastic. The beach is only 50 meters away. The apartment was immaculate. Thank you

Check in was great and the team brilliant, location was perfect. The apartment itself was dated and a little dirty. Some odd smells coming out of the carpets (damp) and from behind the fridge. One shower was unusable due to broken shower head and the towels were stained and burn marked. We tried to speak to reception but as it was public holiday weekend the desk was always closed. All in all it was ok, but I dont think we will back any time soon.

The air conditioning wasn't working-all three units. Ceiling fan not working, we were left a portable air conditioning that was put in the corner of the room with no directions. The room profile showed a view-there wasn't one! We booked for two nights but only stayed one due to the disappointment.

Good location, convenient and clean throughout .

great hotel and spot. East access to the beach and all other shops

The fridge handle kept coming off when trying to open it. Got a huge dong on my head from it. You may need to look at it to find out what is happening. Main bedroom handle is loose.

Great location and close to everything

Superbe

We had a nice stay. Apartment was smaller than expected and the toaster did not work. Otherwise great place to stay.

This property was clean, updated and had all the necessary things needed for a self contained unit. I was very happy staying here.

It was easy to access, conveniently located and staff were friendly

I like that the property was close to all the shops and restaurants plus the beach. Very convenient stay

Lovely staff let us check in early and were so welcoming.

Great location and friendly staff! Traveling with 2 toddlers can be a nightmare around sleep time but the staff at First Light Mooloolaba were there to save the day. Thank you for accommodating our early check-in 🙏 Highly recommend First Light Mooloolaba!

EXCELLENT

Strange smell in apartment

The staff at reception was helpful. They held our bags after we checked out until we picked them up on the way to the airport. The reception hours are limited so you have to make special arrangements if you are checking in or out after hours. The hotel is near many restaurants and shops and close to the beach and walking distance to the wharf. The room was comfortable but we were given a room on the second floor which was less desirable than ones higher up. It was a good place to stay for our couple day trip to Mooloolaba.