Overall Ratings & Reviews Staybridge Suites BENTON HARBOR - ST. JOSEPH by IHG, an IHG Hotel

We stay here every year on our way to Northern Michigan and the staff are excellent! The rooms are very clean and the bed is incredibly comfortable. I would recommend this hotel to anyone traveling.

Very spacious 2 bedroom. Great free breakfast options.

Hotel charged card double

Property manager name Shy placed a $250 deposit for checkin without notifying me of the $250 deposit. Every property prior to this one has always made me aware of deposit charged prior to running my card. I travel a lot as a contractor so for me this speaks in volumes.

The suite was probably one of the best hotel rooms that we have ever stayed in. There were only two things that weren't great, the comfort of the couch and the tub drained slow. Other than that, I was very pleasantly surprised.

Everything was excellent!! Cleanliness, service, we will be staying here again for sure!!

Enjoyed my stay

Absolutely amazing experience

Elevators smelled like marijuana. Hotel is at 10% capacity ( quote from guy at check in) yet a family of 8 is staying directly across from my room? Staff was very friendly. Rooms were clean.

The property is newer and fairly decent for the price. The location is good. The staff was not attentive. I asked for a few things for the room and was met without help. There was trash in our floor for 3 days out in the hallway by a few different rooms and no one ever came to remove it.

The front desk staff were very helpful throughout our stay! They helped us create an IHG membership so we have extra perks for future stays, like early check in and late check out. The facility and room was very clean and the continental breakfast had a ton of options, including to-go food if you needed to hit the road right away. Highly recommend!!

Staff was very friendly and helpful, the free breakfast wasn't just waffles different options every day, and was surprised they had food options in the evening on Monday Tuesday and Wednesday included

The room kind of smelled like smoke and there was a used empty water bottle in the room. So cleaning could have been better but overall the room was pretty good!

Room was great. Staff was super friendly!

Clean.

It's a fine hotel for the cost, but they were clearly understaffed. The breakfast room had garbage piling up so badly it was gross, they didn't respond to requests and now I can't even get anybody to answer the phone to get a shirt I left there sent to me. There are two very similar hotels right next to them. I will try those next time to see if they have better service

Such a disappointment. Told staff the air conditioning wasn’t working. Staff said there’s nothing he could do after calling his manager. Told the manager the next morning about the situation and she said he never called her. After the manager found out about the situation, she didn’t do anything to help. So our family of 4 just continued boil in the room after 3 attempts of asking for help. The morning after we even saw some beg bugs on the bed. 😒 Our family always stayed there when we visited Benton Harbor but never again!

The first room had stains on the sofa and the second suite was smaller than the original one i booked over all was a good stay

Clean and breakfast had plenty options, stay was helpful and kind

The room was nice and clean and the breakfast was awesome.