I would never book here again. I cancelled my booking immediately as it was a mistake but somehow it didn’t show up on there end. A notification came thru and I immediately messaged to see if he could swap a day even though I already paid for 2. Absolutely would not consider it even though the room never got booked for the day I could come. No mercy here- Artree Suites is AMAZING and love their guests. Beautiful inside and they treat their guests well. Plus it’s a better location.

Close to the main old town (5-7 min walking distance). Cute boutique hotel close to Herakilon Port. Breakfast was simple but nice.

Staff was always helpful!

The location on the harbour was perfect for exploring the city and walkable to the ferry. We only had one night at the hotel but it served our purpose. The staff was very friendly and we appreciated the early check out.

It was very nice hotel and the food was good and everyone was very nice and kind

Easy and accessible

Travelers need to know up front, before booking, that this property has reception staff only for limited hours, and that the process to check in goes either via email through any booking agency (such as Expedia) used, or else can be accessed via WhatsApp, once one arrives on site, discovers the WhatsApp number to use, and contacts guest services in that way. Codes for entry into a narrow lobby with a gated-off room at across the back (used for the breakfast in the morning) are emailed or sent via app, and one receives the room number that way also, along with another code to enter the room. Once these are received, the rooms are fine, but this remotely-assisted check-in process is challenging for those not part of the “digital nomad” generation or mindset. It is rather difficult to find (very narrow street) and if parking is necessary, the public parking garages are probably the best option.

Très belles chambres… hotel très bien situé…

The first major challenge was trying to get into the hotel. There was no one at the hotel front desk to communicate with and the phone number didn’t work. It was not communicated that directions would be handled through WhatsApp. First we couldn’t get into the lobby; then we couldn’t get the code for the rooms. From the time we parked outside the hotel until the time we got into our rooms, it was over an hour. After that, it gets difficult to look fondly on our experience

The absence of a reception after 3:00 causes a major problem.

My check in was a nightmare because the desk was closed when I arrived at 17:00 and I didn’t have my room number and code - they said it’s because Expedia wouldn’t give them my email address. The property was nice, room was spacious and new, partial view was fabulous. Really enjoyed my stay!

Perfect stay, walking distance of the port and shopping and restaurants. Free parking is a bit trikie but available and pay parking nearby. Very good breakfast and good choice too.

The staff were super friendly and helpful. The breakfast was good. Many options, healthy and tasty. The room was comfortable but the washroom was tiny. The hotel is near the old town, about 5 minutes walking. But the area around the hotel was a little dirty and dark at night. It was tough to get to the hotel from the port by walking. I had to climb a long steep slope with a wheeled suitcase. The sidewalk was narrow, so had to walk on the vehicle road. So when returning to the port from the hotel, I decided to call uber (just 5 minutes driving) but no drivers would accept the request.

Communication from hotel staff not good. Asked twice for additional bedding which they confirmed but never provided.

We stayed for one night at Infinity city hotel to take our ferry the next morning. It was well located closed to the port and in the old town. The Hotel was all good, but our standard room was a bit small. Also the breakfast was OK, but not as good as what we have had in other hotels so why we gave 4 stars.

Hotel seemed run down, room wasnt like the pictures, they tried to rebook me to a eprse hotel on the day of my reservation due to a plumbing issue, very frustrating endeavor.

Staff is very friendly and helpful. Location is excellent. Breakfast has limited variety and choice. Bathroom is rather small. Room itself is quite spacious. Supermarket is nearby and hotel is close to city center.

I arrived midnight and couldn’t get my room since there were nobody and no information. I had to go another hotel.

The hotel is very nice. Staff is very pleasant and attentive. The view from our room was lovely, and the room itself was so nice and had every convenience. It is walkable to the city center which was so convenient. The only issue we had was our plane was delayed and we did not arrive until after midnight. There is noone at the front the front desk after 10pm and the doors are locked. I made a terrible mistake and had booked missed booking the night of our late arrival and had only booked the following day. There was a phone number on the door to call for assistance. While the attendant was very kind he was unable to assist us. Luckily I was able to find a hotel online only two blocks away with a room available and a person on site at the front desk to assist us. The following day our check in went smooth and everything was good. So as long as you don't make a mistake and you check in before 10pm this hotel is definately a five star.

The hotel looks nothing like the photos. They’re taken with flattering angles, lighting, and likely editing. In reality, it’s more like a budget guesthouse. Our room had a strong sewage smell coming from the bathroom. The shower was broken and had no holder. Although it was fixed after we complained, it should’ve been checked in advance. The bathroom trash was full when we arrived — clearly not cleaned properly. The location is shown as central, but it’s actually in a residential area just outside the true city center. Yes, everything is close here, but this place is not in the center as implied. Breakfast is repetitive — same every day. Omelets always included meat, so no vegetarian option. The so-called sea view is mostly blocked by neighboring houses. The balcony isn’t really usable unless you smoke. The hotel is old and in poor condition overall. If you’re expecting a simple guesthouse, it might work. But based on the photos and price, we expected much better. We left disappointed — especially due to the smell and misleading presentation.