Overall Ratings & Reviews Relais & Châteaux Heritage Madrid

This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here.

Wonderful rooms and extremely helpful staff.

Had a lovely experience at the Heritage hotel

Mother and Daughter Trip - The hotel was truly wonderful and we had a lovely experience. The only minor issue was that when we arrive late on the first evening (due to flights changes) our room hadn’t been prepared for two single beds. They were willing to give us a second room for the evening but as we were sharing a case it didn’t make much sense. They sorted the beds out first thing and gave us complimentary breakfast so thank you for all the help! The was a fantastic waiter from Peru who made our experience even more special. Looking forward to heading back to the hotel in the future!

It was amazing the service the people everything was really incredible. One of the best hotels in Europe that I’ve stayed . I recommend it a 100%

The staff is very pleasant, professional, helpful, and roll the red carpet at all time of stay. Room service serviced the room daily kept up and refreshed the room thru out the day! Loved my room, balcony and stay!

Excellent service

Old but stylish; staff went out of their way to satisfy us under trying conditions…

Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.

I will stay here again

Hotel location is good, rooms are slightly small and the only thing that was not good about it was that the shower area did not have a door to isolate it from the room. It happened that we were there at the time of the power blackout, the staff did everything thing to insure that our stay is not interrupted although it was a nation wide thing, they were extremely helpful and accommodating.

lovely boutique hotel in a quiet neighborhood. Safe for walking at night. Great breakfast included. Excellent service, I felt personally attended to. Beautiful decor, Recommended

Great staff and awesome breakfast

This hotel is amazing and the staff make it unbelievable. We had a great time and will be back!

Great staff

Great experience

Excellent

Fantastic stay at this amazing property. The staff were extremely friendly, helpful and charming. The hotel room was beautiful and the breakfast & coffee were top notch. The rooftop patio is amazing and has a great vibe. Great location in the Salamanca district. Close enough to the center that I could walk to Parque El Retiro, but at the same time, the perfect distance outside the center to ensure peace and quiet at night. Would definitely stay here again!

Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.

The stay was amazing, which is why I will be returning in a few months. Staff is so welcoming and professional. Very attentive to each customers needs.