Overall Ratings & Reviews Torel Avantgarde

Beautiful hotel in a good location, great friendly and attentive staff

Overrated, poor staff management, room is old and shower is the smallest I have ever seen!

Very nice property woth awesome staff.

We really enjoyed our stay at this cute boutique hotel. We were close to the city center, a lot of the places were walkable distances. Parking was on-site(we had to reserve a spot in advance). Breakfast buffet was really good. Service and staff were really friendly. We loved our stay and would definitely stay here again.

The property needs an upgrade. Not user friendly amenities

The bedroom was soooooo dark and small the bathroom tiny, with a shower you could not move in. Probably the smallest I’ve seen especially for a five star hotel!!!!!!

Only criticism is that our room was directly above the bar and restaurant which played music 24/7.

This is one of my favorite hotels I've ever stayed in. Our room was beautiful with amazing views. The staff went above and beyond... From the initial tour, to just being immediately available to answer any questions you might have on Whatsapp. The breakfast was wonderful too. I can't recommend this hotel enough.

Enjoyed our stay! Convenient and safe location. The staff was very friendly and helpful.

I would not stay here again.

This is a charming, eclectic art oriented hotel. The flower room bar is delightful, a great place for photos. The location is great for sightseeing in the central historic district. What really sets this hotel apart is the staff. They could not have been more welcoming, helpful, kind and fun. We are definitely planning on returning!

Staff was excellent

We had 2 rooms one room was great other one smelt very very bad, they has someone come clean but the smell lingered for the 3 days we stayed. They did not give us a new room. The rooms are very very dark. For breakfast we are vegetarian and not much to eat and they would not accommodate to make something for us The staff is excellent and amazing and took the extra step to help us

My husband and I loved our stay at the Torel Avantgarde. We were forced to make a last minute reservation after finding that the AriBnB we reserved was horrible and not at all as advertised. Last minute reservations can be tricky when you are also traveling with two small dogs. However, the front desk staff responded to our inquiry immediately and we were warmly welcomed upon arrival. All of the rooms are named after artists and we were assigned the Van Gogh Suite. Like Van Gogh, the room was dry and moody. It was also very spacious with lots of room for our luggage. Housekeeping brought up two beds for our dogs and treats. They also offered bowls but we had brought our own. We were also given a bottle of champagne and offered two drinks at the bar. The bed was very comfortable and I slept quite well. Everyone at the hotel treated our dogs like celebrities. We were even able to bring them downstairs for breakfast and dinner because we had them in a stroller. The breakfast buffet is great. The bread that is served at the hotel is amongst the best I have eaten in my life. The staff was so accommodating and professional. One person asked us where we were going for the day and offered us lunch suggestions. The manager also comped our parking fees for each day because of an unfortunate experience we had at dinner. They also left a card in our car wishing us a safe journey and provided a bottle of water. Great staff and accommodations!

The hotel design is ver unique

The staff is great—they are the best part of this hotel. However, the room is poorly maintained, dusty, and dirty. Our stay there was unpleasant

The breakfast was amazing! Walking distance to so much or a short cab ride.

Great spot!

Everything about the hotel was great, the staff was friendly and accommodating, as a family of 4 we walked everywhere! The only complaint my husband had was the room needed more lighting, but aside from that we loved our stay at this property.

Really loved the stay. We upgraded to a suite and it was a pleasant experience all around. The things driving my review down from 5 to 4 are small and not deal breakers but worth noting to give feedback. Positives are everything imaginable we were happy with. This is a beautiful hotel and feels like a luxury experience with kind and attentive staff Negatives Some of the things they do are not very clear/slightly confusing and the additional small charges can add up/get thrown on top if you’re not vigilant. It’s not the end of the world but something to note. For example we were told we’d have a complimentary drink when we checked in (similar to a 4star hotel in Lisbon) we decided on night 4/4 to use the drink and went to the bar and ordered. I mentioned we were doing the complimentary drink and staff didn’t say anything to correct us when we ordered 2 Porto tonics. At the end we finished and I was given the bill. They clarified that the drinks were not free, only red/white wine, etc etc etc. it was $20 so I paid it without complaint. My issue here is this wasn’t clear after a few conversation points. Not a deal breaker but worth dropping. Same with checking out. When checking out they showed the bill for the drinks as mentioned but then there was another $25 charge for “city taxes” I agreed to it, paid and went on my way. My complaint is this was handled up front or mentioned when checking it. Not terrible, not even bad and understandable but the clarification early lacked