Overall Ratings & Reviews Santa Luzia B&B - HOrigem

Great location, great breakfast, excellent staff, good value hotel, but is basic.

Nice location and nice staff!

Great stay! Clean and walkable!

We had a great stay here. Lovely staff, very clean, great location. Wouldn’t have wanted to stay anywhere else. The hot water sometimes goes in and out and we had some trouble getting the AC going - but that could’ve been our fault! Overall, highly recommend. Bonus, they will store your bags for a while after you check out :)

Super clean and very welcoming staff, comfortable bed. It is close to the Castelo of St George and lockouts spots but you have to consider; is a bit of a walk from the downtown area. A little noisy and busy street but the views and restaurants near by were good.

Excellent property in central location, however extremely noisy due to festivities

Very helpful staff and friendly. The area was fun with lively people. There were lots of reasonably priced food options. See rebooked for our return trip. Thanks to the friendly staff

La locación de este hotel es inmejorable una maravilla en el mismo centro de Alfama precioso.El personal de este hotel súper amables. Pague la habitación más cara que tienen era amplia pero oscura no nos la dieron en el piso más alto lo cual ahora agradezco ya que no tienen elevador repito no elevador lo que hay es escaleras y no hay personal ni nadie que te ayude a subir o bajar el equipaje. La limpieza se reduce a tender la cama y limpiar el piso nunca cambiaron ni las toallas ni tan siquiera las que estaban en el suelo las toallas son lijas. A mi llegada el shower estaba lleno de pelos nunca lo Limpiaron pero era tan fácil como coger un papel y quitarlos todos como hice, el tragante del shower no tragaba bien lo que al bañarte se llena. La tasa del baño nunca la limpiaron nunca nunca. La Recepción está en el hotel de enfrente lo que siempre vas a tener que cruzar para lo que necesites inclusive para dejar las maletas cuando hagas checkout. Nada empaña a la hermosa y llena de contrastes Lisboa.

Great location to be in the historic area. Noise from outside wasn't a problem and building was quiet during our stay.

Great place to stay if you don't plan to spend much time in the hotel. The double bed room is small, with not much space outside of the bed, but it was all we needed. The bathroom was more spacious with a really nice shower. It's a quick walk to the nearest metro station, where you can get to/from the airport, and within walking distance from tons of restaurants and the Tagus. The concierge was extremely friendly and went above and beyond.

Comfortable bed. Great location in Alfama. Bathroom sink and shower drain very slowly. No electrical outlet in bathroom.

Great location and breakfast. Room was very clean but small (no storage for clothes). Staff were generally wonderful and very helpful. Check in experience could be better. When we checked in reception desk person was on break and we had to wait a bit. The breakfast included in expedia booking was not shown in their system which took some intervention by expedia.

The room itself was good, although there were mold in the bathrooms and some in the room and the AC didn't always work. You had to check-in across the street at another hotel to get your key and pay for your tourist tax. We ended up reserving an extra night a couple months before our stay (we reserved the other nights many months in advance) and instead of leaving us in the room, they switched us to another room (still unsure why, it just made them have to clean two rooms instead of one). The area around the stay was nice, very walkable, lots to see, lots to do, lots of places to eat/shop, but that did mean it was quiet noisy all the time. The reception is open from 7:30am-10:00pm, check-in being after 2pm, check-out 10am. Breakfast was 8-11am, selection of justices, coffee, teas, espresso, pastries, breads, jams, fruit, yogurts, meat and cheese, and (often cold) scrambled eggs. Be prepared for the spiral-like staircase. Not accessible.

Great location, friendly staff. Lovely breakfast. Little bit noisy, small rooms. But worked great as we were only there to sleep at night.

This hotel was located in a central part of Alfama with lots of activity and excitement. Beautiful views and great restaurants.

It was close to all sightseeing places

Excellent customer service and very good breakfast.

Our experience at Santa Luiza was excellent. Accommodations were very nice and location fantastic in the Alfama area of Lisbon. The best part was the great service from the staff including Maria who helped us on several occasions including booking out transfer to Oriente station for our train trip. There were some negative reviews we saw before booking but those ignored the fact that you are in a historic building, the rooms are smaller and you are there for the experience.

If you are a light sleeper, I would look elsewhere (away from tram line). The room was okay - bed and sink area was fine, but the toilet and shower is behind squeaky closet doors and the shower was mouldy. The rest of the building and entry were quite clean, staff were friendly and welcoming.

Pros - Location was great, in the old town part of Lisbon with the castle and cathedral just 10 mins away. Lots of nice little cafes and restaurants in close proximity. The room itself was lovely, simple and nicely decorated. It is small with nowhere to hang clothes but it did the job for one night. Cons- The shower drain does smell! But if you keep the door shut it doesn’t impact on the bedroom area. You are on the tram line route so it is noisy outside. I slept with earplugs as I’m a light sleeper. Also you can hear people walking up and down the corridor outside and above you (I was on floor 2) If you just want a cheap and cheerful place for a night or two while you’re out exploring the city then it does the job. If you want a place you can spend time in and relax it might not be the one for you.