We had a nice time.

Amazing location and we loved our weekend here. Will definitely use this hotel again

Our stay at the Victoria Hotel in Niagara Falls was extremely disappointing and far below what should be expected for the price charged. The cleanliness of the room was unacceptable. The carpets were visibly dirty, dusty, and the entire room had a strong moldy smell. My daughter went to take a shower and the shower handle, along with the temperature control dial, completely fell off. We left the broken pieces on the side of the tub and notified the front desk immediately, yet nothing was done about it. To make matters worse, the TV channels were not working, and staff simply blamed it on the weather rather than offering any solution or accommodation. Throughout our stay, the staff showed little concern regarding any of the issues we experienced and were not accommodating whatsoever. We were in Niagara Falls for a dance competition, and we were not the only guests complaining. Many other families attending the same event also expressed concerns about the cleanliness and condition of their rooms. For the price charged, this hotel is extremely overpriced and poorly maintained. I have stayed in hotels at a fraction of the cost that were significantly cleaner, more professional, and far better maintained. Overall, this was a horrible experience and not at all what we expected. Given the condition of the room and the lack of response from management, I believe a refund is warranted.

E

Stayed here 2 years in a row for our annual niagara trip. Very close to the falls, Clifton, and a bunch of restaurants. Staff are polite, rooms are big, overall very nice. Would recommend and will definitely be coming back.

Clean room and spacious

everything was great and the staff was friendly

Very beautiful rooms

Would like bigger towels. But over all my 3rd stay and it was great

Very clean rooms. Very helpful & friendly staff. Would stay here again. TV is not worth turning on; barely any channels + can't connect to the TV without an HDMI cable. Wish I went out for breakfast; didn't enjoy the buffet breakfast at the hotel.

Staff is great and accommodating. Location is perfect. I will choose this hotel every time I want to visit Niagara Falls!!

This is a very nice hotel. The double bed room was very spacious. It was clean and we loved the big window. The tv was complicated to work but that really didn’t matter as we had other entertainment. The bathroom was also spacious and clean. The provided towels were small though. The breakfast buffet was good as well The hotel is walking distance to the falls and other attractions and restaurants. You do have to pay for parking. I would definitely stay here again,

Lovely hotel in a great location

The place was walking distance to everything. Nice staff, clean room.

The room was clean and very functional... loved our stay with our kids their...

Amazing service Execellent room Very centrally located Our fat really enjoyed, we will surely book again

The room was very clean, spacious, cool snd comfortable. The sink being outside from the washroom was handy for 2 of us getting in the morning. The shower had an overhead and handheld shower which was great. The staff was very friendly and the location was perfect. Great visit.

Excellent service in front desk

Clean room, pleasant staff, easy check in.

Very good