This is the second time we've stayed here - and we loved every minute of it. The staff was warm, friendly, sweet, and accommodating. I can't say enough about how warm and kind these people are. The room itself was awesome. We had the Brandi Fuji Suite, which was large, very clean, well appointed. It had a balcony that looked out over the street in Hanoi. You could sit in the in suite massage chair, and just chill out and relax after a day of site seeing, and hanging out with the locals. We loved the breakfast - and, again - we loved the breakfast staff. I can't say enough about the Brandi Fuji. It was out of the main Old Quarter madness - and but that was what we wanted. I highly recommend this hotel.