Check-in was smooth. I was immediately given a room key and headed to my room. I went in, took a shower, went out, and returned in the middle of the night. Before bed, I showered, changed into clean clothes, and went to sleep. The next morning I checked out, and the FO confirmed it was OK, meaning the room clearance was okay, so I was allowed to leave the hotel. On my way home, I received a WhatsApp message from housekeeping saying the bed linen had a pen ink stain. Then I called the frontline and continued to communicate via WhatsApp, stating that my bed was clean and that I hadn't written on the bed. I emphasized and confirmed this. There's been no further feedback, so I consider this case closed. I started to think negatively, saying the bed linen could have been dirty from the previous guest, and there were ink stains, just to get the next victim. But this is just an assumption, not a justification. But I was disappointed with this situation. I don't know, I'll think twice about staying here again, I'm disappointed... most likely just looking for another hotel.

The room was nice and comfortable. I tried a different type than usual and it turned out to be very comfortable, well worth the price. The pizza was also delicious.

Try the suite room type, it turns out to be very pleasant.

Limited parking area, difficult to park if we drove a car out.

good hotel and staft friendy

The location is strategic, close to everything

Friendly staff, big rooms, delicious food.

The staff are very friendly and very helpful for the check-in check-out process.

I spent 2 days at the Mercure, and overall it was very good. The parking area might be a bit lacking. Highly recommend this hotel 👍

The water discharge is very small and should be better because it gives the impression that the hotel is saving water.

Friendly staff, easy and strategic access, comfortable rooms.

We checked in and checked out and couldn't get parking. They prioritized guests with events, but hotel guests were not given priority to get parking. Instead, they were transferred to valet even though we were hotel guests.

A family-friendly hotel with excellent cleanliness. The bedrooms and bathrooms are spotless, the hotel grounds are clean, and the staff is friendly. The neighborhood is easily accessible to supermarkets, restaurants, pharmacies, and coffee shops. I'll be back.

As an Accor member, I think this hotel needs improvement in the parking area which is still narrow and limited… The food tastes good… Only the variety needs to be increased and for the service, the staff are friendly and helpful… Stay amazing Mercure.

Have stayed here many times, because it is close to the city center and there are many places to eat around.

No hot water, the lift is super slow, AC not cold all over the floor.

A comfortable place to stay in the center of Bandung

Very comfortable and very satisfied, the hotel is luxurious and nice, affordable prices, friendly service.

The hotel has many facilities, the service is friendly, the superior rooms are large and comfortable, the breakfast menu is delicious and has many variations.

Comfortable stay here and always our first choice