Our room was on the third floor, and the "guest" below us was a nightmare to deal with. According to the front desk's staff, she used to work for the Hotel Foundation and is now living in the hotel as a result of an accident. After check-in, we had to go through our luggage and she kept knocking the ceiling to complain about the noise our luggage made. She called my room directly without consulting the front desk demanding that we stop moving our luggage. Her consistent complain persisted throughout our stay, even when we moved the chair. She has become so annoying that the staff at the front desk no longer want to deal with her as they vent out about her continually and the issues they have been experiencing with her for many years. On Sunday, as I prepared the luggage for our check out the following day, she complained again. At 5:24 pm, I received a call from the front desk staff asking me to stop making noise with the luggage. I paid for the room and it was 5:24 and she would have to deal with it. The manager was aware of the situation, but did not approach me directly to discuss it. We paid about 2500 for our stay only to have to monitor our feet and luggage rolling noises because the hotel does not know how to handle this crazy person. Considering that they are aware of this individual's issues, they should not rent the room above her. In every aspect, it adversely affected my stay and ruined my stay.

Rooms were so cold at night. Definitely this is for a 1 night stay. Breakfast was ok

Clean and convenient location.

Good room.

Nice bedroom with everything u need, refrigerator, microwave and a good location u can do a lot just walking… parking with a vallet and friendly staff!!!!

Curtains are old and hangs down from curtains rails. Lampshades in the bedroom are old and broken. All the lights were unplugued and the cord wrapped/tied around the lampshades Lights in the bathroom were burned

I grew up in this city. The area around the hotel is dirty. The whole city is dirty. It is Brazil but the property is well kept and the staff is great. The whole State of Rio de Janeiro is almost bankrupted due to corrupted politicians but if you have to go to Volta Redonda, I recommend this hotel. It is very central and easy to get around. It is close to restaurants and shops. The breakfast is delicious and the staff very friendly and professional.

Everything was perfect.

Great place yo stay

Gostei muitode tudo, voltarei com certeza!!! Servico de valet, Staff e Limpeza sao nota dez...

Very good experience

Dirty room. With cover sheet clearly showing stains. Requested new sheets. Front desk had to come upstairs take pics and sent someone with a flat sheet only. Bathroom faucet was loose. There stains on the walls. Shower faucets and glass had water/soap stains. Blackout curtains full of stains. No soundproof windows. Hotel is in a busy street and you can hear everything almost as if the windows are open. Earlyin the morning non stop pounding noises coming from the mining across the street bypassed the windows not allowing people to sleep. Heard from employee it is a common complaint from guests and learned from Front desk hotel belongs to the mining plant. Concluded it was built to serve the mining employees, thus is clearly not a hotel for tourists.

Hotel is on downtown and close to shopping, dining and banks. Room was good with a confortable bed but the bathroom (shower spaces) needs a better cleanning. I saw mold on the edges of the titles.

Good as usual. The best option at the region. Rooms starting to require some renovation.

The hotel is clean and the location is good, but the internet doesn’t work

There was microwave oven and space to prepare sandwichs, good beds and pillows, all new, the only issu was the the noisy, but it wasn't that much.

nada extraornidário mas ok para pernoite em direção ao RJ, apesar das janelas anti ruidos o barulho foi grande em virtude de um show de aniversario da cidade, Café da manha ok,

O Hotel além de bem localizado, tem um espaço interno muito bom, além de chuveiro muito bom.

Quarto confortável, ótimo café da manhã

Excelente instalações, café da manhã muito bom.