Overall Ratings & Reviews Holiday Inn NEWPORT NEWS - HAMPTON by IHG, an IHG Hotel

Everything was clean and up to date

Rooms were clean the bed was great, walls and bathroom floors could use some updating, pool area had a moldy smell, parking lot had trash overflowing from can at the entrance

The property was nice it’s the area around the property that brought down the experience and value. Orange cones and construction vehicles greet you a mile down the street all the way up to the hotel.

It was a nice hotel. Staff was excellent. Did not like the $50 refendable charge added at check in for breakfast. Never had that experience before. Hotel was noisy from rude people and highway noise. Hotel needs an update, but good place to stay.

Terrible service. The workers were so rude, acted as if everyone knew what to do as if we was there on a day to day basis. Paid extra for breakfast coupons and didn’t receive them, had to end up paying for adult breakfast. (It’s not free, only for kids) Room was not vaccumed and fridge had left over residue. Over all, I spent 700$ on a 3 day stay, and I was very let down.

Excellent stay

Very convenient. We had a dog with us and my mobility is not great, walk in shower perfect. The lady at check-in very kind, helpful. (Saturday night, she got off at 11 pm. Kudos to her. Hotel was full, lots going on.)

The staff was great and so was the food and the property. There is just no noise buffering. You could hear EVERY noise on the floor. We moved rooms once because you could hear the loud neighbors that arrived after us. Sounded like they were in our room. Then our next spot we heard way worse after we went to bed. For hours between music blaring and people’s extremely personal activities. We couldn’t even sleep. Couldn’t even complain and risk waking our daughter up to those noises.Thank goodness our daughter slept through it. So my husband and I just suffered. The cracks under the doors let EVERY noise in the hallway sound like it was in our room.

Everything was terrific from checking in, the room, the dining, to check out. I thoroughly enjoyed my stay and will be sure to stay here again the next time I am in Virginia.

Very nice and clean.

Good

Nice place

Location and room

This property wasn’t dirty it was just old and very outdated. There is nothing luxurious about this hotel, it’s not really one that makes you want to hang out and relax all day. It’s a room to sleep in. Rooms smell like pets have been in it and old but was atleast clean if that makes any sense. When we checked in we didn’t have a shower curtain and had to ask again 8 hours later into the evening when we got back. We had a terrible room on the first floor inbetween the elevator that was loud and burger theory so you heard all of the foot traffic and people even at 7 am on Sunday and Monday morning. Or people coming and going from the loud dinging noise of the elevator. Fine for a weekend stay and not bad enough to go find another hotel but wouldn’t be staying here again. I’ve stayed at much nicer holiday inns. The one in Williamsburg by Busch gardens is much nicer and cleaner.

I liked the restaurant staff hospitality, And the rooms where nice and clean

We didn’t have enough towels and it took hours before the night staff brought us some. Our sink was completely clogged to where my husband had to empty it so we could wash our hands or brush our teeth the make the water drain. The breakfast you had to sit in the restaurant and could not get to go or even get a coffee to go and the wait staff were not very friendly and seemed irritated we only wanted an appetizer that evening. The price of the room we expected a bit more. Understandable there were softball teams and it was CNU graduation but for the price we expected a bit more. Wasn’t horrible but won’t stay there again for the price

This hotel fit my needs for this particular trip, its 10 minutes from PHF. The only issue for me was the housekeeping. My room on some days was partially taken care of or not at all.

I went to the front desk and asked for towels for the pool because there were no towels at the pool. I was told by the front desk that all towels were in the dryer. I was not offered to be notified when they would be ready. I was informed by the front desk to just put on a clean shirt.

Nice property just wish it had more of the usual items like the folding stand for putting your luggage on and more towels. Otherwise its very nice

Great service and stay