Great hotel . The stuff at Burger Theory can be better trained on customer service. Parking . Not enough parking close enough. Had to park so far away

Clean room

Parking was bad . All spots were full and had to park far away

The property was clean, the staff very nice and the room was very comfortable

This place used to be amazing. I had to be moved for the first time into a different room because the first room didn’t have a TV with the couch and the computer chair was all tore up the second room didn’t have a TV with the couch again and this room, the shower was a little dirty, and there was water stains on the wall from the roof leaking on the fifth floor. I never had issues like this before this used to be my spot. I don’t think I’ll be back for a very long time. They need to update this place. It’s been used too much for the casino and the power plant and people have ruined it and no, there’s no upkeep.

Security. Having to use key cards to operate elevators, felt safer. Rooms were upkept nicely and beds and linen were comfortable

I was unable to cancel a hotels. Dot com mistake reservation so I paid for a room.I didn't use

Very peaceful

Very very nice hotel. We highly recommend this place!!

this property is in a safe area, the room was nice, and the staff was helpful. I plan to stay there again.

I've been going to this Holiday Inn for a few years with my family. My grandkids Has autism they are comfortable there. They love the pool and the dining room

We spent a the July 4th week here. It was lovely. Everything about this hotel was lovely. Room service was on point. The restaurant is next to the outside patio with a firepit. That alone was enough to have many romantic moments for my husband & I to connect. My son loved the gym, restaurant and pool. He's 17 yrs old. He left us many times to explore the city.

Friendly and clean

Really good front desk customer service

Glade we found this hotel last minute after the nightmare we previously booked. It was like from night to day. Loved the bonfire area in the back and all the amenities. The staff from The front desk, to the restaurant staff, to the room staff were super friendly.

Good location, very clean and open. Nice hangout areas and good restaurant in the hotel.

Good price very clean and friendly staff

Awsum firepit, restaurant, bkfst,service

Friendly staff, beautiful facility, comfy beds.

The staff was really friendly. The rooms were nice and clean. The breakfast buffet was excellent! Will definitely stay there again next time we are in Joliet!