It's difficult to believe a hotel this bad can function. I was given a twin despite booking a 'superior double'. The furniture was worn, the plug in the handbasin didn't work, the heavy TV was attached to the wall with a small bracket missing several screws, and bizarrely the tea-tray had a dessert spoon and fork instead of teaspoons! But most noticeably there were no towels. I pointed this out and was told "We're aware of it. It's being seen to." Several hours later, desperate for a shower, I phoned the out-of-hours number (the hotel does not have 24/7 reception as claimed) and asked again for towels. Someone came to my door, threw a single towel at me and walked off without a word. Meanwhile in another room, my wife had towels but no hot water. Getting to sleep was difficult as my room faced onto the courtyard/carpark where superbright security lights blast out all night, and there are no blackout curtains on the window. At about 5am one of the guests, drunk as a skunk, started stamping around the hotel, aggressively swearing at the top of his lungs, for an hour. When it came time for breakfast, everyone had to step over him as he had passed out on the stairs in a pool of urine. We checked out early and moved into the chain hotel across the road. I requested a refund for the nights we missed but the hotel refused. They simply do not care about their guests: no explanations, no apologies, they just want your money. Do NOT, under any circumstances, stay at the Four Seasons.

Very good service!⭐️⭐️⭐️⭐️⭐️

Room was spacious, we had a double bed and one single bed with ensuite facilities. Has hangers, extra blanket, extra heating facility, hit railing in ensuite, walk in shower. Ensuite was quite spacious.Bedside tables have lamps and drawers. Holy Bible is available. Tv wouldn't work for us, some issues with yv which we reported. Staff are extremely professional and warm. Breakfast is full English with cereal, fresh fruit, juices as options. Staff are so efficient, working on their toes but smiling throughout to serve and ensure breakfast goes on smooth for eveeyone. WiFi worked fine.They have a bar, restaurant too. For fanilies who get takeaway there are tables down stairs or can do room service from them too. Street parking was free but confirm once again. Hotel parking is first come, first served basis.. We travelled from Newcastle upon Tyne and missed it.

Great breakfast - well stay again.

Not great. Cheap construction. Disappoints

A good stay and possibly the best breakfast ever plenty of choice and the cooked breakfast was piping hot on the negative side we booked this hotel as it advertised parking which it has but they didn’t say is it’s limited parking for possibly 6 maybe 7 cars only and on a first come basis

The hotel looks a little tired and could benefit from more regular, thorough cleaning, especially in the communal areas. Unfortunately, I did not have any Wi-Fi on the second day of my stay, which was deeply problematic as I had intended to take some online video calls. I was very happy with the breakfast. The shower was good with plenty of hot water. The bed was average.

Everything was ok

We were moved to another hotel The Queensbridge Hotel, room was cold, shower was weak at best, room was generally tired, sheets didn’t feel clean, when I’m working away I look to support independent hotels on this occasion the Premier Inn may have been a better option

Have stayed many times. Excellent location, clean rooms and staff are always pleasant.

Yes tge staff were very friendly and helpful. Rooms were clean and warm and very nice & modern.

The room was spacious for a Single. Heating was adequate, the room was tidy, internet speeds excellent. The staff were pleasant and attentive to any needs I had. The Hotel is an excellent place for the sea front and the main town and rail and bus links.

We stayed in the 3 bedroom luxury apartment for 1 night with my husband and children and 1 night wasnt long enough! What a beautiful apartment in a beautiful setting. We most certainly will be staying again and will be recommending to our friends and family. Little treasure by the sea.

Better maintenance on room, reported the radiator knob was dangling off, curtain falls of track , shower needs re silicone, due to mould, they should be easy fixable jobs. The young girl was very attentive with breakfast

Yes

Soft & comfortable bed, Room was clean But Cups & glass were dirty

Didnt have breakfast

Spacious room and it was warm and cozy also. Staff were very nice.

Outstanding service, outstanding apartment, wonderful views. The property was very modern (luxery 3 bed apartment ) with a mix of the old buiding still in place. The lounge has a large bay window that commands a view of the entire beach front. The kitchen is well stocked with utensils and modern appliance. The bathrooms are modern with rainbow shower heads. The main bedroom beautifully decorated with a lovely comfortable bed. I can not fault the service front the 3 staff in the hotel that i met. I had a wonderful stay absolutely wonderful.

Great location, excellent breakfast