Overall Ratings & Reviews Elia Palazzo Hotel

The women running the property were lovely, especially Maria, the breakfast Chef. Each day she surprised us with delicious tasty Greek treats! Absolutely amazing. The property was clean and comfortable. No fault of management, there is some noise at night from the adjacent restaurants. A sleep app can drown it out though! The women were all great here and welcoming.

Amazing

Lovely location so convenient for walking and dining. Staff all extremely polite and friendly. Rooms spotlessly clean and breakfast very good. Our only criticism is the lack of a lift which meant my 80 year old husband having to carry heavy cases up 2 flights of stairs as we had a late arrival and no staff on duty.

Lovely hotel on a great street! Just outside of the main harbour and only took 3 minutes to get there, great breakfast, lunch, and dinner spots all around! Would definitely stay here again.

Great location and close to waterfront. Nice hotel but a little dated. Reception was very helpful and breakfast was excellent. Close to beach.

Property close to old port restaurants and shopping

Well-situated hotel for old town Chania that is close to the lighthouse, shops and dining. No elevator, but bellman will assist during regular hours. (3 story hotel). Small bathroom. Fantastic service, we left both days before breakfast hours and hotel packed it for us the night before.

The staff is very friendly and helpful. It's a small hotel and it needs some renovations. The room isn’t soundproof at all; I could hear the neighbors all the time.

Fantastic hotel and staff. Parking is close by. Great location to Venetian port and in the old town. Would have loved to have stayed longer.

Nice cute boutique hotel with very good breakfast in the old town.

Charming hotel in the old town with a friendly helpful staff and wonderful breakfast. Was a wonderful location from which to explore Chania.

Very nice and welcoming staff. The roof deck photos are misleading because it looks like it is a lounge area that serves meals or drinks, but there’s no furniture up there and they do not serve up there.

Great location, room and amenities are exactly as advertised. Breakfast was excellent!!! We enjoyed our stay.

Beautiful hotel. Breakfast was wonderful. The lady at the front desk was phenomenal. We were staying with friends in Old Town Chania for a week and there are no cars within the city. She outlined a map and it was quite a walk with our suitcases but we never got lost. Great customer service. Tell her Thankyou.

Lovely hotel. In a great area and walkable to all the shops and resultants. Great rooftop deck. Very peaceful.

It was a medium quantity hotel. No view at all and no amenities. They said they provided 2 bottles of water and even that wasn’t it. Hugely overpriced for what they offer

Great location, quiet, spacious, great shower. We had to leave early in the morning so they packed us a huge takeaway breakfast.

The location is fantastic, right in the old town, very close to the harbour where there are all the restaurants are on the water's edge. The room itself is ok. We had a room with a balcony, onto the street. The only issue was that in the evening, the street is full of restaurants with tables in the street, so it gets very noisy. We tried closing the window and switching on the ac. The ac was incredibly noisy as well. So with out ac it was hot with Ac it was very noisy. When the restaurants closed, we tried to open the balcony door for air but the compressor of the room next door is on the balcony and it was on and also very noisy. Good choice for breakfast.

Beautiful, clean, spacious room. Staff was very nice. Went above and beyond. We would definitely stay here again.