We called and asked to check in early at 11 AM for a €30 fee, and they were unable to find the early check-in, which resulted in me, walking around completely jetlagged for hours until 3 PM for check-in. They said they would call so let me know when the room is ready, but nobody called. Further, they just seems completely unhappy and unwilling to help in general. I just think there are a better options where you feel that the staff is working with you not against you.