Overall Ratings & Reviews Welldone Metropol

This property is NOT a hotel. This is like a hostel. They don't have a clerk on duty to check guests in. They force guests to check-in online asking for information unavailable to the guests. They also show fraudulent pictures of the other high end hotel next door to trap unsuspecting trvellers. I would not recomend this property to anyone who is a mature trveller. There are much better choices in the area than this hostel. Do yourselves a favour and don't book this place. The faceless person who only communicates by text messages is arrogant, rude and sarcastic. And don't expect any room cleaning either.

Very nice place. Close to lots of restaurants and stores. Highly recommended.

Unique property with great amenities! Highly recommend!

The room is well located. Everything is there to eat in this apartment. I love the coffee machine. My problem is the slamming entrance door. The ground floor room is by the entrance door and customers don't care about the door that slams every time it closes. This room is also close to bars. So, have earfoams to make sure to sleep, especially on the weekend. Different surfaces in the room were dirty or oily. We had to clean. A room keeper threw away goods that weren't even close to the garbage. The hotel reimbursed the cost of things lost. One evening, I heard screaming in the hallway like a man who is tortured in an horor movie. I came to realize that these screams went off from a speaker. It came and went for an hour. I had to call the front desk to turn it off.

ultimate privacy

An amazing location - right in the middle of the action at Las Setas. Penthouse is comfortable, has an amazing shower, good little kitchen with fridge and coffee machine. Check in was very easy despite no front desk, hotel is very communicative via WhatsApp.

Really good place

We had a really turbulent experience here. First we had the ground floor basic room - it was small but all we needed really. On night two the ceiling started leaking and it was more than just a drip, so in our Pyjamas we were walked across the city with our suitcases to another one of their locations (Catedral). For the next night we were moved back to Metropol to the penthouse room, as they had a cancellation for that night. It was chucking it down with rain so couldn't use the rooftop pool/hot tub. For a penthouse we weren't very impressed to be honest, it wasn't much different to the basic room in terms of the room/kitchen/bathroom, just a bit bigger. We also found long black hairs everywhere! For night 4 we were moved again to another of their locations for the rest of the holiday. We are appreciative that they managed to find accommodation for us to fulfil the booking after the flooded room, but there was nothing else to compensate how much upheaval it caused and time it wasted moving 3 times. We asked and were told no, not even for an airport transfer.

Pleasant stay, nice to have the private plunge pool. Room a tiny bit dark, needs brighter bulbs. Staff responsive to WhatsApp messages

Right in the center ..the view from our room of the "city of the swifts" was absolutely amazing . Room clean, comfortable and functional This is a city of affordable eateries and tapas bars to die for so don't really understand the need for the kitchen units..need clothes hanging/draws units etc.. but that's just my opinion.. There's no reception all communication is via WhatsApp strange for people of my generation (mid 70s) but don't worry it's seamless.. Would we go back .... Just booked

The location was absolutely perfect! Service and communication from staff was excellent. Room was very clean and the bed was comfortable.

In the middle of everything. Hotel faces Las Setas landmark. Room was adequately spacious with comfortable double bed and modern bathroom. Super rain shower. Area was quiet enough most nights except Saturday. Taxis and buses half a block away.

The property is well located and the staff is keeping in touch all the time. My room was pretty dirty -- the kitchenette sink did not drain, there was tons of left over hair in the bathroom from a previous guest, and the floor was pretty dirty.

LOCATION IS EXCELLENT, THE PROPERTY IS CLEAN AND UPDATED. GREAT BED, GREAT SHOWER,GREAT VIRTUAL STAFF.

Amazing location. Check in and check out is easy they are very laid back they helped me move my reservation and getting there one night later without loosing the first night. Very willing to help

Great place and perfect location

Muy buena localizacion, muy limpio y excelente servicio al cliente

Disappointing accommodation ver small ground floor room facing the street so could be noisy as live music opposite. Bathroom was damp and the smell apparent in the studio room unable to ventilate because os security issues could not leave a window open. There was also large cracks in the bathroom wall which looks like subsidence. The safe did not open and despite promise of repair this did not happen for the week we stayed there. Host was very friendly on check in but reception service by phone only and we were not happy using our own mobiles to contact remote reception. Very central location OK if staying a couple of nights only and using as just a place to shower and sleep but for us we like comfort and room to relax so this venue not for us. Host left us a bottle of cava for our last night which was a nice gesture but we would have preferred a change of room as it did not look like the one offered via Hotels.com

Roomy and cleanliness. Enjoy the city view day and night.

Fantastic location, in the middle of everything. No hot water on final day though.