Ok experience

One of the Worst Hotel Experiences I’ve Had This property was a complete disappointment from start to finish. The hotel advertises Wi-Fi access, but there was none on the room floors. Staff only admitted this after I complained, saying it was limited to the lobby and roof. Misleading and highly inconvenient. When I returned with food from the mall, I was told I couldn’t take it upstairs, yet I saw other guests freely doing so with staff approval. The inconsistent rules felt unfair and frustrating. Forced to eat in the lobby, I sat in sweltering heat for an hour because the air conditioning wasn’t on. Only after I asked did the clerk bother to switch it on. My room was filthy: dusty surfaces, stained pillowcases, and curtains. Too late at night to complain, I stripped the sheets myself just to get some rest. The sink clogged every time I used it. The AC barely worked, taking two hours to cool the room. Worse, the electricity cut off every time I left with the key, resetting everything. The front desk gave me two different quotes for a late checkout, leaving me feeling scammed. When I asked to store my luggage after checkout, staff said yes—but left it behind the desk in plain view of everyone. I didn’t feel safe, so I had to drag my suitcases back to the mall. This stay was riddled with inconveniences and poor service. Between false advertising, inconsistent rules, lack of cleanliness, and staff lacking professionalism, I cannot recommend this hotel to anyone.

It was okey. Won’t goa again

Cuartos chicos

It’s good for single person on layover. But would not bring my family here. The carpet needs replacing. The shower does not have curtains.

We stayed for one night during carnival. Hotel was nice, clean, comfortable beds, good location. One unusual rule, they did not allow any food or drinks in the rooms. Only in the lobby or pool lounge area…(this included coffee, snacks etc) I’m not sure if it was because we stayed during the panama carnival week and they were afraid of parties in the rooms or a regular rule. We had our granddaughter with us, so no snacks/juice was a bit of a nuisance however, manageable. Would still recommend

Nice pool

The ammenities are ok . The only thing is that don’t have restaurant at the hotel open. I will be glad if they could open it.

The hotel need more renovations, its a great location but area around seems a but sketchy. However its next to Cinta Costera so you can always go for a walk. Ill stay at this place again.

The staff were wonderful, attentive and polite. I don’t think this hotel caters to the likes of a visitor for the US. My room did not have a chair to seat on (for the desk in the room) on. Luckily the adjacent room was empty and open and I was able to get a chair. When I wanted to iron my clothes (I expected an iron to be in the room there was not!) I went to the reception to request on and was told there was only one!!! A few minutes later I received it. The internet WiFi for the rooms did not work and I had to go to the swimming pool or lobby for a better connection (which was still slow comparatively). It is recommended that when a visitor from a western country is visiting adjustments. An be made without incurring excess operational costs. From a local perspective this hotel may be adequate but for someone visiting from the US it is not.

Yes

My husband had to move rooms 3 times with our toddler. Room 1 WiFi didn’t work, room 2 WiFi ok, but air conditioning not working. Room 3 WiFi working pretty good but air conditioning still not cooling down. Advised to wait 30 mins for it to cool but only warm air blew out. He gave up and suffered for the night. Toilet had poop in it. Just overall terrible experience.

Desde la llegada vimos el lugar poco higienico y no tenia aire, nos fuimos enseguida porque vivos poco higiene

The property was in good location and very convenient. The staff was nice and welcoming. The restaurant was closed and no breakfast was available. The room cooled down very quickly and was comfortable. There were limited bathrooms supplies and no room service for the 4 day stay. Other than that, it was well worth the money. I would recommend it if you plan on being outside for the most of your trip.

The rooms was acceptable

Clean room with a nice view of the city. No wifi in the rooms while I was there.

All was clean and good

We were not allowed to eat in the rooms and as tourists, we’re out all day and would like to just relax and eat in our own comfort rather than having to come outside of the room to eat. Also I shouldn’t have to be begging for housekeeping, I feel like it’s the hotel’s responsibility to clean the room each day. Also we had little to no wifi in our first room. The second room it picked up more but was still so weak.

bad, people banging on the walls, drunk people and the smell of cat urine

There were small cockroaches inside the bathroom.