Overall Ratings & Reviews Four Points by Sheraton Mahabalipuram Resort & Convention Center

Excellent Service by the Four Points Team! Especially Mr. Pandiyan. Thanks !

Lovely stay, very welcoming, helpful and hospitable employees too

Excellent property and its surroundings. The afternoon tea meet is a great idea and gets us to meet other guests.

Lovely property, great rooms, very pleasant and hospitable staff

Had an amazing vacation. Staff is great.

I am satisfied with the service provided

It’s a must stay property for people who want to relax with your family. Well maintained and the staff is always there within minutes unlike other places where they generally take longer. The in room dining person told us the order would take 30 min but arrived before time so no complaints.

The room had dirty glasses and the property hoes not have a gym. It had a room marked as gym without any equipment. The staff mentioned that gym was under renovation- but there was no sign of any work

We had a one night stay here. This would be the BEST hotel buffet ever. We had the lunch & breakfast buffet. So much variety & most delicious food. The service is also very very good. Staff are attentive & are very eager to help. I would happily visit this hotel again & this time will stay longer.

Good hotel, walking distance to main sights such as the lighthouse. Great breakfast. Staff very helpful and efficient. Hotel very clean. Nice swimming pool

On 15th July, I received a mail from booking partner that - "There was a problem with the payment method you provided at booking. To keep the reservation, you’ll need to contact the hotel and provide a valid payment method within 24 hours." And finally booked another hotel. I did not contact the hotel and neither was confirmed my booking nor did I checked in the hotel but on 15th Nov, I received mail from the hotel and booking partner that booking was confirmed and payment was auto detected. In a span of 5 months no message was received so I made bookings in another hotel, and to my shock the payment has been auto debited.

Couldn’t fault services, facilities or staff.

Extremely good

We had a great time during our stay. The spread were awesome and included all types of cuisines. it was a family trip and we had a wonderful and happy stay.

The staff and front desk were extremely helpful, always had a smile on their faces, and made our stay very pleasant!

Good and comfortable stay

The ‘garden view’ is a scam. Food is below average. Rooms are smaller than expected.

The Property is very chic & in impeccable condition. The food is delicious but what stands out the most if the Hospitality of the staff

Amazing place

we stayed for a day and it was heavily raining. Reception for checkin took lot of time…food was average, highly priced (3 cup tea for 495/-). And service was horrible. Inspite of requesting for battery cart (since it was raining heavily); even after waiting for 45 min and multiples calls no one bothered. Finally all of us has to get drenched in rain and go to restaurent. I expressed my displeasure at reception and instead of correcting they started asking which number u called, who took the call etc. the same event was repeated 3 times during one day of my stay. Property is good but service is horrible and no one should get carried away by brand Sheraton and have expectations for a class of service. Not worth spending money , time or otherwise.