Dear Valued Guest, Thank you for taking the time to share your thoughts with us. Your feedback is deeply appreciated and inspires us to continually elevate our service. We hope to have the pleasure of welcoming you back for an exceptional stay in the near future. Warm regards, Alex Chew Executive Assistant Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We understand your comments regarding the location and late-night dining options. As our hotel is situated in a quieter and more secluded area, it offers a peaceful environment, though we acknowledge that dining choices late at night are limited. For your information, our restaurant operates until 9:30pm, and we regret any inconvenience caused for guests arriving later. We would also like to clarify that we are a 4-star property. While we strive to provide a comfortable and enjoyable stay, certain services such as 24-hour room service are not currently available. Your feedback is valuable to us, and we have shared your comments with our management team as we continue to review ways to enhance convenience for our guests. Thank you once again for your input. We hope to welcome you back again in the future. Warm regards, Alex Chew Executive Assistant Manager

Dear Valued Guest, Thank you for taking the time to share your thoughts with us. Your feedback is deeply appreciated and inspires us to continually elevate our service. We hope to have the pleasure of welcoming you back for an exceptional stay in the near future. Warm regards, Alex Chew Executive Assistant Manager

Dear Renata D, Thank you for taking the time to share your thoughts with us. Your feedback is deeply appreciated and inspires us to continually elevate our service. We hope to have the pleasure of welcoming you back for an exceptional stay in the near future. Warm regards, Alex Chew Executive Assistant Manager

Dear Ika p.s, Thank you for taking the time to share your thoughts with us. Your feedback is deeply appreciated and inspires us to continually elevate our service. We hope to have the pleasure of welcoming you back for an exceptional stay in the near future. Warm regards, Alex Chew Executive Assistant Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention, as it will help us improve the guest experience. We have documented the issue you raised and will look into how to make positive changes. We hope to see you again soon and provide an excellent stay. Thank you. Warm regards, Alex Chew Executive Assistant Manager

Dear Nur h. A., We sincerely appreciate your feedback. We look forward to the opportunity to welcome you back to our hotel soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Choon Kit Wong, Thank you for taking the time to share your feedback. We have taken note of the highlighted issue and will look into how we can improve in the individual area. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Udaya Madjid, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Mr. Kek, Thank you for bringing your concerns regarding your recent booking to our attention. We apologize for any confusion or inconvenience caused during the process, as it seems there were discrepancies between the room capacity and the breakfast inclusion. We appreciate your feedback and will address these issues accordingly. We apologize for any discrepancy regarding the breakfast inclusion. We strive to provide accurate and transparent information regarding our offerings, and we regret any confusion that may have arisen during the booking process. We will review our website and booking platforms to ensure that the details regarding breakfast entitlements are clear and consistent. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We value your patronage and hope to have the opportunity to serve you better in the future. Thank you. Yours Sincerely Alex Chew Operations Manager

Dear RUDIYANTO RUDIYANTO, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Kho Susanto, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Melissa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Chai, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Ifsa, Firstly we would like to thank you for taking the time to advice of your recent stay at Fraser Place Puteri Harbour. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken note of the highlighted issues and will look into how we can improve in the individual areas. We do strive to deliver the best we could, and we do wish to welcome you again. Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Foo Yin Lee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

Dear Loo S. P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager