Lack of security

The receptionist was very unprofessional, the lady was on her phone for hours and did not provide any assistance or customer service. She acted almost as if she was forced to be there and paid more attention to the call she was on rather than the customers. I called the reception with no response and had to walk down and she was there still on her phone on a call. Terrible customer service and the elevator and room smelt so bad. The “continental” breakfast was pre packed with some packs even half open, I do not recommend this place, total waste of money.

Staff didn’t respond phone I tried more than 15 times

Excellent price point for a GTA stay. Breakfast was a prepared bag, and pool was out of order during our stay. Building was easy to access, included parking and room qas satisfactory.

Ok ok

The lamps, carpets and curtains were gross. Everything was stained and there breakfast eas yogurts and muffins in a box on the counter.

Don't look lite on pictures

My room was spotless.

Ok

I would stay here again .The room was clean and comfortable. I found the breakfast that is offered uneatable. A suggestion would be to offer bagels and jam and peanut butter or cream cheese and a toaster. Parking was ok just a lot of

Overall stay was ok. Front end staffs are not very helpful. Limited parking spaces in the hotel property. If parking is full, you have to park in the shopping plaza parking lot. Continental breakfast very limited option. Our room didn't have a window, however hotel is located in a prime area and some smart features like indicating do not disturb and needs cleaning are a added luxury. It has its own pros and cons.

When we arrived we waited 10 mins for someone to come to the front desk to check us in. We walked into our room that smelt like cigarettes. After checking under the mattresses we found that the smoke detector had been disconnected and shoved under the mattress. The only reason that they are getting 2 stars is because switching rooms was done with ease. Not to mention the “continental breakfast” that consisted of cardboard boxes that held juice boxes, muffins, frozen breakfast sandwiches, and yogurt. The pool was also closed.

Wifi kept dropping depending on where i was in the room

It was average

Was overall happy with the stay. Room was clean, and staff was freindly. Good price for the quality of room.

the first room I checked into, the TV wasn’t working; so I asked for a different room.. it was better.

Lots of stained appliances and furniture, in the lobby as well. Staff was good, didn’t check out the breakfast. Didn’t use the wifi. Tv channels were good tv was good, spa was good and nice. Could be cleaned up. Washroom was fine, shower was good. Amenities were okay. Would like a non decaf coffee option

Room was not clean. Carpets need to be vacuumed. Towels were dirty with someone elses hair all over them. Breakfast was frozen presented in boxes on the counter.

The hotel is clean when we arrive. The staff are accommodating as well! Over all stay was amazing.

Not bad