I placed an order for soup that never arrived, when I called the concierge they said that I had to get it (what happened w the room service).
Another episode, that I’m sure I forgot my apple beats earphone at the room; so I called the hotel right away and they couldn’t find it. However I was able to see thru find my earphone in my iPhone, showing the earphone at the hotel. No happy with their staff. It’s funny here is US that doesn’t happened.. I do not recommend.