Given key to our “cabin” and upon entering found beds still left from previous person, dirty towels on floor and room not cleaned. Returned key to receptionist and she gave me a second key to another room - exactly same issue in this room. Return a 3rd time to reception, get another room key ….. yes same thing! Housekeeping is called to clean one room while I wait but no cleaning was done - just new sheets and towels while cleaning products remain outside the room on the cart. I request a full refund and eventually am offered a full refund - but so far have not received anything. Needless to say we didn’t stay at this place and will not be recommending to others.
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Charles
Leisure
8,0
/10
Reviewed 149 week(s) ago
Expedia Group verified review
I didn't fully understand before getting there how much it's like a rustic summer camp more than a hotel. Then the labyrinth and chapel make sense. I would like to have a clock radio in the room for a wake-up alarm. Also soap and shampoo. The trail beside the lake is wonderful.
Frances
10,0
/10
Reviewed 149 week(s) ago
Expedia Group verified review
Serene and quiet, very comfortable rooms/bedding. Easy check in and out, great, wholesome food.
liliana
Leisure with Friends
8,0
/10
Reviewed 152 week(s) ago
Expedia Group verified review
Good place
Verified traveler
Business
10,0
/10
Reviewed 189 week(s) ago
Expedia Group verified review
quiet nice
Sharon
Friends and Family
2,0
/10
Reviewed 202 week(s) ago
Hotels.com verified review
This place is religious retreat and not a hotel/motel. It should never be listed on a hotel booking site because it is not a hotel. I was shocked when I arrived to find the room I paid $100 per night for was actually a room in a shared 70's style house with a shared bathroom!! A shared bathroom in a pandemic ! Really! How many health orders does that violate? In addition the shared bathroom on my floor was unusable for 2 days because the toilet was plugged ? With what? By who? I had to use the shared bathroom in the basement of the house. I have a very bad back, going up and downstairs is extremely painful. I tried contacting someone - anyone but got no response. I guess they were too busy walking the labarinth instead of trying care of guests. I tried booking out and going somewhere else but it was Labour Day weekend and nothing was available. This place may function as a religious retreat but it in no way functions as a hotel/motel. It was absolutely shocking!
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Isabel
10,0
/10
Reviewed 203 week(s) ago
Hotels.com verified review
Excellent value for a hostel-like place with shared bathrooms and common area. Nice & quiet location.
Verified traveler
Leisure Family
6,0
/10
Reviewed 203 week(s) ago
Expedia Group verified review
Pros:
- Beautiful lakefront property
- Kind, friendly staff.
- Inexpensive compared to other accommodations.
- Clean rooms and bathrooms.
Cons:
- Despite claiming that they require proof of vaccination, we were not asked once about our vaccination status. It was not clear whether any other guests had been required to show their proof of vaccination either.
- Several other "Expedia guests" were loud and extremely inconsiderate about noise in the evening. The rooms are poorly insulated for noise.
- Parking was a constant problem. The site was used as a gathering place for non-guests, and we had to park elsewhere twice because non-guests had taken all of the parking places on the property.
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Anthea
Business and Leisure
8,0
/10
Reviewed 203 week(s) ago
Expedia Group verified review
Peaceful in beautiful forested setting
Ricardo
Leisure with Friends
10,0
/10
Reviewed 203 week(s) ago
Expedia Group verified review
Nice, friendly, close to lake, good energy
Karen
Leisure with Partner
10,0
/10
Reviewed 204 week(s) ago
Expedia Group verified review
Quiet, tranquil setting
Verified traveler
Business
8,0
/10
Reviewed 205 week(s) ago
Expedia Group verified review
Beautiful scenery and neighborhood. Building a bit old
Verified traveler
with Partner
10,0
/10
Reviewed 205 week(s) ago
Expedia Group verified review
Great place to rest ad relax. The staff are friendly and respectful. Thanks
Verified traveler
Leisure with Partner
10,0
/10
Reviewed 206 week(s) ago
Expedia Group verified review
This is a beautiful, peaceful setting on a lake with trails. Accommodations' are basic and they are what I expected for the price. I will definitely return.
Chris
8,0
/10
Reviewed 206 week(s) ago
Hotels.com verified review
I have no idea why this site defaults to Spanish, lol. Anyway, the place was very nice. Quiet, clean, very peaceful. They hold meetings there some nights, so parking was a bit of a nightmare.
Ricardo
10,0
/10
Reviewed 207 week(s) ago
Hotels.com verified review
Lovely place located right by the lake and with amazing surroundings to rest. 5 minute Walk to a public beach and 10min drive to downtown Nanaimo. Staff is great!
Washrooms are generally shared.
Verified traveler
Leisure Family
8,0
/10
Reviewed 207 week(s) ago
Expedia Group verified review
The staff were friendly and courteous even after the last from Naniamo was late arriving. Rooms were clean and comfortable. Thank you for trying to keep things affordable.