Overall Ratings & Reviews Hyatt Place Florence Downtown

Check in was fast and easy. The Hotel Lobby was clean and had a lounge and bar inside. We did not use the pool but there is one on the premises. The rooms were clean and well maintained. Bathroom was clean and fully stocked. Only thing I did not like was the parking. You have to drive down an alley away from the hotel to get into the parking lot. Would stay again if in Florence.

Beds were terrible, spider on one of the beds, stained sheets on the other. Went down for breakfast at 9:00 the next morning (breakfast until 9:30) and there were no clean glasses, silverware or bowls. Asked the front desk person (who was the only staff person on the floor) and she stated that they knew and were being washed but tha she would text the kitchen staff to let them know. No estimation on time to having clean dishes…so we ultimately just went back to the room and checked out.

Wish the pool was available as it was shocked that day and they said maybe that night But that night I was told it was still cloudy water

I happened upon this hotel after needing to check out of the “ nicer “ hotel next door that had mold growing on the walls. I found this Hyatt to be clean and staffed with delightful people.

The only issue we had was the hotel’s cleaning policy, the don’t clean everyday and they don’t provide clean towels unless you ask for them.

This was an outstanding stat for the Florence Wine & Food festival!

the king bed was a queen we paid for a king the room that was given was a prison view of nothing but a white wall they did not service our room until we asked we had to sit trash and dirty towels outside room door the breakfast was horrible no taste the bun toaster did not work out of plates and glasses definitely not worth the price wish I could get my money back but bathroom sink drain clogged crack in shower wall

Nice and friendly faces 👌

Nice and clean place to be 👌

Very nice clean hotel. Great breakfast. Very modern. However, the first impression was with one of the ladies on reception. She was not there for 25minutes after we arrived at 4pm. I had to walk round the hotel and find the kitchen staff and ask them to find her! After she appeared she was still facetiming her partner and kept the call on while she was checking us in - terrible. After that bad start all was fine, and the lady on reception the next day couldnt be better.

After a long day of travel up north from Florida in terrible traffic, we checked in around midnight only to be disappointed when we got to our room to find one king bed and a sofa. We booked 2 queen beds for our family and not all of us could sleep comfortably in a king size bed. I voiced my concerns about the room to the receptionist and he was kind to come up to help set up the pull out couch with extra linens and provide my husband with a pillow. Regardless of the hospitality from the staff, I was not satisfied with the booking.

Great

Excellent location friendly staff

We enjoyed the clean and well kept room on our overnight layover on our way to Folly Beach. Check in and out we're both very easy and fast. The barn had great drinks and a cool bartender. We liked the food too. The second floor terrace is nice too. We will definitely stay here again when heading south for a layover stay.

Great place

King suite room with sleep sofa was very spacious. Hotel is in a quiet area with very little traffic, which makes across the street parking perfectly convenient. Breakfast was much better than average.

Yes

The hotel itself was very nice. However, the restaurant which is part of the bar was terrible. They were out of most items on the menu and the items they did have seem to come out very quickly from a microwave. Other than that it would’ve been a perfect day.

Everything

Loved my time at Hyatt Place Florence! The room was super clean, the bed was comfy, and the staff were friendly and helpful. Great downtown location easy walk to shops and restaurants. Would definitely stay again!