The apartment was clean and comfortable, albeit really narrow. The toilet and showers were also clean and the shower was really good. Reception staff was friendly but were only there from 2pm, so check out at 9am was a bit confusing as we weren’t sure where to leave the room keys (we place them behind the reception counter). There is a bus that goes to San Sebastián which illegibly comes every 15-20mins, but we waited almost half an hour for it! Parking proved challenging after 7pm, although others options in the area were suggested by reception staff. Overall we had a good night sleep and should we return we definitely travel by car to the capital in our own car.

Everything was great but sometimes travelers arrive late check in if hotel management response

Las habitaciones son fieles a las imágenes publicadas, y hay una excelente atención a los usuarios.

I did see on reviews that the outside was unusual, however it definitely wasn’t what I was expecting. I stayed for 1 night with my 2 children on my own, and unfortunately didn’t feel very safe in the area. It was in the middle of an industrial estate, and appeared to be in some sort of hanger. The staff were incredibly helpful, and the room was exactly as pictured, and was lovely and clean. However there were alarms going off all night, and an alarm in the hotel went off at 7am and lasted 30 minutes, so unfortunately had a very bad nights sleep. Good connection into San Sebastián, but I wouldn’t return.

It is located in an industrial area, outside looks line and old factory but inside it is modern, clean, spacious, staff is great ALBA was very kind and explained us all the options to visit San Sebastian by bus just 15 minutes from downtown, recommended, forget the surround areas, close to the place there is a good supermarket and some cafeterias, the breakfast they offered is good.

Excellent hostel. Very clean. Incredibly friendly staff eager to please. Ten minutes to San Sebastián beach. In a rather industrial Area. Exterior is a bit daunting but once inside it’s a great experience. One of the best hostels I’ve experienced. Ideal for families too!

Staff where so friendly and welcoming always there to help us The place is very clean and very nice room to would highly recommend

I do not recommend this property. The surrounding area does not look safe. There was not parking available. People smokes in the corridors so there is a terrible smell in the hallways. The room was big enough for us, it looked confortable but there was a deep smell of cleaning products that was hiding a really bad smell. We couldn't stay at the property under these conditions, so it was a wasting money for us.

Looks really dodgy from the outside but our room was lovely, modern and immaculate

For the price, very good value.

This property is located outside the city in an industrial complex. It's convenient if you use it as a base for traveling around the region. Parking during the day can be a pain due to the use of the spaces by other businesses around. The building itself is a converted industrial facility. But the room was spacious and quite comfy. Breakfast was a bit sparse ( coffee and toast only). Less expensive than other downtown San Sebastián hotels

Very nice hotel, great to stop by if you’re doing a long trip and need a place to sleep. Otherwise there is nothing nice around.

Appreciated the big rooms, the kitchenette and the cleanliness. The hotel is located in what seems to be an industrial area.

A very nice and unusual hotel; room very comfortable and lots of facilities available. Bus stop to Donostia very close

Great staff.

Fun place. Definitely different on the inside. It’s a short drive to the city center. Our boys really enjoyed it. The staff was super friendly. We loved San Sebastián. Food was incredible.

We stayed at this hotel for 2 nights and were unjustly accused of breaking the TV, resulting in a €600 charge for its replacement. Despite never using the TV and our lack of Spanish language skills, we received no response to our inquiry about the situation. The hotel provided no investigation or proof before directly charging our credit card. Overall, the hotel’s location was convenient, and the rooms were clean and comfortable. However, the customer service was severely lacking. As a frequent traveler who has journeyed around the world, this is the first time something like this has happened to me. We enjoyed some amenities like the on-site restaurant, which had good food. The check-in and check-out processes were smooth. However, this unjust charge and the lack of response from management overshadowed our stay. I attempted to resolve the issue by contacting the hotel multiple times, but the messages were ignored. I advise future guests to be cautious and check everything in the room upon arrival. This experience has been extremely frustrating and unfair, and I cannot recommend this hotel based on my experience.

No es tan cerca de San Sebastian pero es ideal para familias que tengan coche. En coche son alrededor de 15 min de San Sebastian y la verdad los espacios son muy cómodos y el personal es muy amable

wasnt in the most ideal area

This "Posada" (Not a hotel) was inserted in an industrial zone. The property inside is clean but the layout of the building is confusing. But what is worst is the location: The surrounding area is a dirty place ALL AROUND. Prospect customers must be informed by EXPEDIA about this un pleasant experience.