Theresa
with Partner
2,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
When we inquired about check-in, we didn’t receive a response from the property owner. Upon arrival, had to call and the owner was present and met us at the door accompanied by a dog. There was not mention of a dog in the property description. Due to allergies, we were unable to stay, however the owner refused to refund. After 3 calls to Hotels.com (booking company of record) we were only able to receive a credit. This process should not have been so arduous; proper description of the property would have avoided the conflict all together. Completely disgusted with the ability of the owner to deny the refund, with the failure to mention the animal on premises; his failure became my headache, and ultimately his win.
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