They really need to have a devoted person for check in process they have in place . after repeated attempts but 24 hours of no communication I arrived on our flight with my family full of anxiety and by chance some finally answered my call!! The location is awesome for sure but the buildings has only 2 working elevators that we waited on daily finally took 32 flights of stairs

Upon arriving at the listed address we found they did not have a room for us, and after a 40 minute automated hold I finally got a representative that sent my check in instructions, although we had book weeks in advance and filled out the required forms as they were sent to us the days leading up. I noted the instructions had a different address, but rook whatever room we got, as I didn’t want to risk getting no room at all and having to scramble to find a place last minute. The room turned out to be a few blocks away, so we had to move the car (not easy in downtown) and upon arrival it was not close in value to what this listing shows. The washing machine had clearly leaked recently and the entry flooring was patched with bubbled up hard carpet that prevented the door from opening without stomping it down and some force, and the unit smelled wet and moldy. We did nothing but sleep and were gone first thing the next morning, but it was disappointing and I hope not the normal experience with this listing - but it was our experience. I had Expedia call to attempt a refund which was denied since we stayed ‘at a hotel of theirs’ and didn’t complain…I had better things to do with my 1 night in the city than wait on hold again for 40 minutes. Book with caution - hopefully you get the listed address and a room pictured here.

Booked this place in February but was told the booking wasn’t confirmed until all manner of information received (passport information, drivers license etc). No further communication and no paperwork on my end submitted so assumed not confirmed. No reminders or booking or request for more information until day of check-in. Attempts to get ahold of business challenging (only daytime hours) and only met with ‘contact hotels.com’. Wouldn’t provide any refund (I recognized I would have to pay for first night) or attempt to resolve matter. Beware!

Be aware of what you’re booking. Location ended up being different then was was on Expedia site only found it out on the train traveling there. Got to property and did not have check-in instruction (got there at 5:30pm so it was not an early checkin) Check in process is not smooth, communication using the expedia app is pretty much useless, some of there messages dont even come through. once checked in the room was ok, but there clearly had been some recent water damage near the from door and then covered by a rug lol. The fact that these property management Units are cheaper then most hotels is very appealing just be aware that it comes with with difficulties and some communications issues.

30 minute wait for elevators. Not a hassle free check in and check out . Booked through expedia , got sent extra payment links after even tho we paid in advance for deposit fees which where no listed anywhere .

The property contacted me months after my booking and told me that the apartment I had booked was no longer available and they needed to move me to a different apartment in the same building. I have multiple emails confirming that they changed the original reservation to another apartment on a higher floor. They confirm parking availability at that time and confirmed that they would contact me days prior to check-in. The evening prior to my arrival, I had not heard from them, so I contacted them via email requesting check-in information. I did not receive a response. The next morning, on the way to the airport, with my family of five, I contacted them through Expedia messages having not reply via email. They responded to my Expedia message saying that my apartment was not available and they were so sorry and they tried contacting me. I replied that they had already changed the apartment months prior, posted screenshots of all the emails. I then contacted Expedia and they connected me with the property. The employee then lied; told me my apartment had not been rebooked and when I told her I had emails, she then me it was an emergency and that it occurred that day. When I pointed out that, they had already pulled this once and that IF she was telling me the truth, and it was an emergency, I would’ve received check-in information. She disconnected the call refused to answer my or Expedia’s phone calls. Having been scammed, I found online similar stories from others that booked.

Location and description were great. Lack of response to clarify how to complete the deposit ahead of time; got back to me on the day of my check-in. Very convenient place to stay, but note for the ladies, lighting is not favourable for makeup!

Worst experience with a stay ever. After booking we spent 2.5 hours at the booked location trying to communicate with the host to check-in and get information. They want ID and more.money for damage deposit. After a very slow process of emails, unanswered phone calls, and Expedia messaging we finally confirmed and we were given directions to a total different location and place than what we booked. Had to walk with all our luggage. It was a absolutely terrible experience but we needed a place to sleep. Please do yourself a favor and find somewhere else.

The location was excellent, very central to many amenities and never far from attractions or venues. The room was a little worse for the wear. The laminate floor was completely popped up and it was a bit smaller than anticipated but very clean, bed was very comfy, view was lovely and it was very well priced. Two nights in Toronto in an apartment style accommodation was excellent. There were three adults and we made it work for us! I would absolutely book here again.

This was the worst experience I have ever had with using Expedia on booking a place to stay we flew to Toronto, got in after midnight got to the building and they had nothing on file for us for check in, 1:40am with bags and my family and told us they have nothing on file for us and had to go and book another hotel, thankfully that was available, then after finally getting a email address for the property management company to communicate to, they said they had everything ready for us but it was too late.i already went and got a hotel for my family and they kept asking after we told them we found another place if we were gonna come back and check in. There was never any communication between the host and us no emails nothing in how to check in just the vague description on Expedia and good luck finding a number and calling them and getting someone to talk to it goes to a voicemail and they never returned our calls. I even called Expedia and not once but twice spoke to someone different and both of there agents guaranteed me that I would be contacted by the host and emailed the confirmation and check in email and that never happen either.

Sofa bed was damaged and impossible to sleep into, had to remove the mattress and lay it onto the floor in the living room. No extra pillows provided for the sofa bed and those in the main bedroom were of very poor quality. The lighting in the washroom so weak you could not put on make up in there, had to go in the corridor in front of the closet mirror doors, same to blow your hair as the electricity outlet was not functioning in the washroom. The shower curtain pole was falling all the time from the walls and the shower head was soooo bad, no pressure and essentially sprinkling water coming out. Poor quality of bedding in the Bedroom, a combination of unmatching bed sheets and poor quality conforter, the bed frame was wobbly and we felt we would fall if we’d move too much. Constant noise in the living room of water flowing from within the walls. Only one key available for the residents. Need to park the car aside and check in before you can access the garage with the token. Bring your own toilet paper, only 3 rolls were provided for us 3 for the duration of the stay! Will never go there again!

We had a 2 night stay. Despite a very minor glitch in communication, check in and check out was easy and smooth. The unit was clean, a large assortment of amenities present, and the pictures were an accurate representation of the unit. Extremely well situated, close to everything downtown. Next time we're in Toronto, we will definitely rebook!!

Great location, across the street from Roger’s Centre, C.N. Tower and the aquarium. The value that you got for what you paid was fantastic!!! Spacious bedrooms with two bathrooms, great view and fully functioning kitchen! Definitely a place I would recommend for people that are attending events downtown :)

This was easily the worst accommodation experience I’ve ever had. We arrived near midnight after traveling all day, followed the email check-in instructions, and walked into a room that was already occupied by another guest. The owner had no idea what was going on when I called. She promised a full refund (including parking and deposit), but completely ghosted us for two days. They even had the nerve to send a generic "don't forget to check out" message, completely oblivious to the situation. Thankfully, Expedia support was fantastic and forced the refund through. Horrible service and a total lack of management. Save yourself the trouble and stay elsewhere.

Make sure you get checkin details before you arrive. Need to prepay a security deposit but email links where not present. Confusion at checkin was the only fault. Great location

We didn’t get the prebooking email but the security guard was very helpful in getting us registered. The unit could use a little work as the door was awfully loud needed some grease dryer working overtime as vents plugged solid

Great location. Nice apartment. Perfect for our stay

Excellent location, reasonable apartment, awful communication!

If you want to be close to the action in downtown Toronto this is the place to book. We got a great deal on the 3 bedroom and it served us well. The unit we stayed in could definitely use some minor fixes and you could tell it has been well used. If you are planning on cooking full meals, the kitchen supplies are somewhat limited. But for our needs we were not in it a lot, so it served us well. Would I rate it as a 5 star property? No! But for a place to sleep and to be close to everything downtown Toronto has to offer you probably can’t beat it for the price. We were worried about all the reviews about the elevators and only experienced a few delays where we had to wait for quite some time. We found that when we wanted to go down to the lobby it was often full, so we hit the button to go up, got on when it was empty, went up and then went back down. Didn’t think of this until our last day but it definitely worked.

No complaints! Owner was quick to communicate and helpful, secured a parking spot for me in the building on quite short notice (morning of check-in). Check-in and check-out process was very simple and smooth, no hiccups. View from the room was gorgeous, actual bedrooms and bathrooms were somewhat small but considering our group was basically only here to shower and sleep, that was no issue for us. The main living room/kitchen space was plenty large and comfortably fit all six guests as well. Unit was clean and the building was nice and quiet. The high rise elevator did occasionally take a while to arrive, but that has nothing to do with the unit I rented, I'm more mentioning that for anyone else's future planning if they're staying in this building.