Overall Ratings & Reviews Pullman Jakarta Indonesia Thamrin CBD

Great stay! I would like to repeat my vacation at this hotel again!!

This is such a disappointing stay. Check in waiting time is horrible! I queued for more than 30 mins and there were only 4 people in front of me. While I reached the counter, I saw there were more than 20 people behind me already! Crazy slow service! I also asked if I could have something special since ir was our 1st wedding anniversary, they decorated our room and I got my name wrong (there was a typo in my name and my name was the one on the reservation! 😅 They got my husband's name right and his name was harder to spell). We left for sightseeing in the afternoon and came back before 8pm-ish. When we left we put the no disturb sign and we double triple checked it. After we came back, to our surprise, there was a cake on the desk! Don't get me wrong, I appreciate the cake but they enter our room while the do not disturb sign was on!!! I called the front desk immediately, tell the customer service what just happened, and got no response. Nothing until ee left the hotel! As for the meal, it's ok, no problem, but it's not competing with other 5-star hotel in Jakarta anymore. There were time when Sana Sini was my go to place for a treat in the city. If I'm to pay almost 3M a night, I would expect more.

Hotel needs renovated for room n TV is too small

The inventory is a bit old,,, not well maintained

Strategic location for vacation or business, delicious food, clean rooms.

Staff is not very friendly, access is not good

friendly staff, but the luggage delivery service takes a long time to call, parking service takes a long time to input..😏

Pullman Jakarta is one of the iconic hotels with great surroundings, easy to access, and the staff are very helpful.

It's great, if you want to take your kids to car free day, it's not a hassle, just walk down and see Bunderan HI.

always safe and fun, close to the mall, the food menu is always delicious. friendly service

The interior design a bit outdated, but overall OK.

got a birthday cake. thanks for your attention

Good service except the room size is too small for a 5 star hotel.

Small rooms, like Oyo class hotels. Even though the price is almost the same as Kempinsky and Mandarin which are in the same location.

very good and very nice breakfazt

For family trips, it is not recommended, the rooms are very small, narrow enough to walk and there is only 1 electrical socket 😢

The hotel is very comfortable and close to malls and shopping centers👍🏻👍🏻

The location is very strategic to the surrounding malls, there are many choices, just walk, but the room is small, soundproof, good facilities.

Outdated property that is not fit for use, lots of stains on the bathroom & bed (Head Rest), not given the room as ordered, I have booked many times at the same level but this is the first time I was not given the room that I should have been in, instead I was asked for an additional upgrade even though the room was not fully booked, please convey this to the management because I am a regular guest, it can be checked on the booking system, thx

Well to be honest all the stay was good, i got upgraded to deluxe with city view. But for that room size hopefully the TV will be better i mean should be smart tv and good ratio. But apparently not so much… and the breakfast taste could be better. Cause i’ve tried in 2018 but suddenly not so good now. Hope to hear your improvement soon