Overall Ratings & Reviews JW Marriott Kuala Lumpur

Awesome hotel in Bukit Bintang

Actually jw marriott never disappoints me, but I think for the worth of money, jw marriott must come with a new service or facility, maybe a kids club or playground, because the other hotel that worth 1/3 price around Bukit Bintang such as Sleeping Lion Hotel have almost the same facilities with jw marriott with such cheap rates. And also I want to complain about the smoking zone right beside the hotel lobby door, because there are also stroller/wheelchair access near that smoking zone, so every time I push my baby through the door, my baby must go through so much smoke from their smoking activity there, how is that possible to have a smoking area in front of wheelchair/stroller access?

Stayed at jw marriott Kuala Lumpur for a recent business trip and was very pleased with the experience

Very special hotel. The room is spacious, clean, comfortable, very close to the pavilion mall, the staff is friendly. I will stay again in this hotel for my next visit to kuala lumpur

I really enjoyed staying here. The location is really so convenient.

It’s always great stay in this hotel

it's nice here and comfortable......no matter how small it is, if you ask for help, they will definitely serve you.....for example, if a child's toy is stuck on the ceiling lamp, we ask for help to get it for them, Lo...great.....cool ....Oh yeah, considering that it often rains in Malay and in the room, Lo provides an umbrella....

It would be better if the rooms were provided with plastic drinking bottles instead of glass.

very good and strategic, service is also good

All employees are responsive. Good location access.

Highly recommended for my little family's holiday. And I really want to stay again when I'm in KL. Thanks 👍😊

Everything is very satisfying😍

Very good location, spacious and design of the room, and the service of the staff is very helpful. Love staying at the hotel.

The hotel room is very comfortable, all hotel staff are friendly and always ready to help. Each floor of the hotel must tap a card to enter the room area, the safety of the occupants is guaranteed. I happened to get a room close to the corridor and door from the elevator area to the room area. There was a moment when it was very noisy at midnight (assuming the wedding guests who had just finished the after-party said goodbye before returning to their respective rooms). The room is also unfortunately not soundproof. Near midnight, there was a minor in the neighboring room who was still very excited, his enthusiasm was very clearly heard for several minutes. It happened that at both of the moments above, I had not fallen asleep because I was doing work. Overall, a very good stay. Thank you.

What an exceptional service provided by JW Marriott KL! From the moment we arrived, we weren’t allowed to wait long and was welcomed warmly. Please note that this is a SUPER BUSY 5 ⭐️ Hotel located smack bang in the central of Bukit Bintang, but yet, all elements and staff starting from concierge, reception area up to cleaners are so hands on, attentive and friendly. Special thanks from us to Robert, a very polite, hospitable and thoughtful receptionist who served us with top notch etiquette and knowledge, more people like him at the front line please, and you can be sure that its one reasons why repeat customers keep coming back! 😊 Location wise, for sure JW Marriott is the perfect place for those wanting to be close to shopping, tourist, food and entertainment area! After all, you have Pavilion, Starhill (connected to the hotel), Lot 10, Fahrenheit, Alor Food Street and so much more around (no need to get grab, its all walking distance!). Room was very spacious, with best quality amenities. I asked for additional foot mat to the coeaners doing their chores near our room, and immediately they responded by bringing me the new dry mat. And despite being in the hustle and bustle of BB area, I was amazed on how quite our room was! Last but not least, thank you so much JW Marriott for the super sweet thought of wishing me birthday completed with a card and cute cake, this is indeed a top notch kind of service that makes it stays on top of the game!

This was my second time staying at JW Marriott, and I must say my experience this time was disappointing compared to my first visit. Firstly, I had requested a high-floor room, as my previous stay on a higher floor had a different, more spacious layout. However, upon check-in, it was clear that the hotel did not pay attention to my request. I was given a room on the 3rd floor, which was much smaller than what I had previously experienced. Although I initially accepted the room, I was still disappointed by this oversight. There were several issues that impacted the quality of my stay. After a long drive to Kuala Lumpur, I was hoping to take a much-needed nap. Unfortunately, the soundproofing in the room was poor. I was constantly disturbed by loud bell ringing noises from other rooms, which woke me up several times during my nap. To make matters worse, the noise lasted for several minutes. Additionally, my doorbell rang unexpectedly, and when I opened the door, I was shocked to find a staff member requesting to enter the room to spray pest control in the bathroom. This was incredibly frustrating, especially after a long drive, and I felt it was completely inconsiderate to disturb my rest for something that could have been scheduled at a more appropriate time. The poor soundproofing continued to be an issue throughout my stay, as I could hear bell rings and other noises from neighboring rooms. On top of this, I encountered several technical issues in the room. The Wi-Fi connection for the TV was extremely slow, making it frustrating to use the TV as the programs took forever to load, and often failed with error messages. Moreover, the room phone was not working. I needed to call the receptionist to request a bathrobe, but I couldn’t reach anyone due to the malfunctioning phone. Considering all these issues, this was, unfortunately, the worst experience I’ve had at JW Marriott. While I had positive memories from my first stay, this time I left feeling disappointed and dissatisfied. I truly hope JW Marriott sees this feedback and takes the necessary steps to fix these issues for future guests.

The room is comfortable and close to Bukit Bintang

We had a great time and certainly well worth the charges. I will certainly go back to stay. Well done for your great staff, from room cleaners, reception staff to concierge. The walkway connecting Ritz Carlton was excellent. Will aim to stay at Ritz another time too. The blend with Starhill is excellent. I love your preservation of the rain tree the driveway.

Next time I will be there again

Recommended hotel close to shopping area and save place to stay