Dear Mr. Lee,
Thank you for bringing this to our attention. We sincerely apologize for the issue you encountered with cockroaches in your room. This is not the standard we strive for, and we will take immediate action to address this with our maintenance and pest control teams.
We appreciate your feedback, as it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future.
Best regards,
HGCL Team